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Description We are looking for a Product Support Specialist to join our team in Woodbridge, New Jersey. This role involves providing help desk support for customers, testing 3rd party devices for compatibility with our products, and handling customer inquiries and escalations. This position offers a contract to hire employment opportunity.

Responsibilities:

• Provide help desk support for customers, ensuring positive experiences to build loyalty to our brands.

• Research and test 3rd party devices for compatibility with our products.

• Support customers and internal staff on connectivity devices and 3rd party devices.

• Handle customer and consumer calls and emails professionally, ensuring appropriate responsiveness to customer requests and issues.

• Troubleshoot software and hardware issues, and announce system outages.

• Perform basic system administration and provide in-depth assistance on supported software applications.

• Input all calls into call tracking software and manage incident escalations and crisis calls.

• Collect and relay software information, technical problems, and suggestions for improvement to appropriate department managers.

• Liaise with other departments to keep abreast of software development, support materials, and new enhancements of help desk operations. Requirements • Proven experience in a Product Support Specialist role or similar

• Exceptional customer service and customer support skills

• Familiarity with application support and troubleshooting

• Prior experience in a call center customer service environment

• Excellent problem-solving abilities and a detail-oriented mindset

• Strong communication skills, both written and verbal

• Ability to work independently and as part of a team

• Proficiency in using various software and applications relevant to the role

• Demonstrated ability to manage multiple tasks and priorities

• Commitment to continuous learning and growth in the role. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .