Job Information
Town Of Windsor Administrative Specialist - Finance in Windsor, Colorado
Description Hiring Range: $20.69 - $22.51 hourly
Work Schedule: Generally, 40 hours per week -Monday-Friday; and after-hours meetings and problem resolution.
NATURE OF WORK As a member of the Finance Department, the Administrative Specialist - Finance position performs a variety of complex and high-volume customer service and administrative support functions. This position serves as the first contact for customers both internal and external regarding inquiries in person, on the phone, and via digital communication. This individual serves as a representative between the town, the general public, and outside agencies. Work is performed with minimal supervision. The individual must exercise independent judgment with responsibility for accuracy, timeliness, completeness, and assurance of proper quality control according to established procedures.
The individual in the Administrative Specialist - Finance position is responsible for clearly articulating town information, assisting, guiding, and educating businesses and taxpayers during the licensing process, accurately collecting, balancing, and recording monies for various town services within the department, and supporting administrative functions such as, but not limited to, answering phones and greeting visitors, scheduling and coordinating meetings, preparing communications such as memos, emails, invoices, reports and other correspondence, creating and maintaining filing systems, both electronic and physical, writing and editing communications, from letters to reports and instructional documents. Most importantly, the individual solves problems and responds with tact, composure, and courtesy even when encountering contentious circumstances and assists individuals who may be experiencing signi
Individuals in the position are required to perform work in a manner consistent with and exemplary of the town's PRIDE philosophies and the town's Equal Employment Opportunity policy.
SUPERVISION EXERCISED No supervisory responsibilities or control exercised.
Essential Job Functions ESSENTIAL JOB FUNCTIONS
The individual in the Administrative Specialist - Finance role is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, division, and pursuant to laws, regulations, and practices. Incumbents in this position must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties with or without reasonable accommodations. The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive:
Licensing Administration
Communicates with the general public, other Town employees, management, and taxpayers. Responding to questions, obtaining, and providing information, and explaining and interpreting rules, regulations, practices, and policies. Special Event/Short-Term Rental Application coordination. Provides customers with handouts such as license applications, related copies of the code, and information sheets. Prepares and maintains routine accounting/financial records via data entry and balances transactions to department spreadsheets and computerized records. Organizes and files source documents including sales tax returns according to accepted practices. Collects and accurately processes payment of licensing fees and/or taxes; validates and enters transaction information into computer system. Posts payments to appropriate accounts; issues appropriate licenses. Generates and issues appropriate notices, adjustments, determinations, and letters. Answers questions and assists customers in person, by telephone, and in response to email inquiries or other correspondence. Performs varied office work related to the administration of tax and licensing laws and ordinances, license businesses per the Town Code requirements, assists in reviewing and proposing changes to the tax/licensing codes, and maintains working knowledge of business licensing trends, issues, and processes Customer Service Serves as a representative between the town and the general public and outside agencies including responding to requests for information and assistance, resolving issues, drafting routine responses, screening complaints, ensuring proper response by the town to requests for services or complaints, providing follow-up and directing as necessary inquiries made in person, by email, or by telephone to appropriate individuals for response. Ensures that internal and external customers receive prompt attention. Identifies sensitive issues and brings them to the immediate attention of the supervisor. Provides support to other colleagues on duties and procedures as requested and needed. Balances money received and completes daily cash reports accurately. Assists with ordering, receiving, stocking, and distributing supplies and equipment. Distributes and processes departmental mail daily. Administration Performs a variety of administrative support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings, and proofreading letters, memos, and transcripts in a team environmen Operates standard automated office equipment such as multi-line phones,