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Dealertrack is hiring for a Title Services Specialist I to join our team in Wilmington, OH office. Shift Time: 8:00AM - 4:30PM, Monday through Friday This is an on-site position, and cannot be done remotely This position is within Dealertrack's Title Service Group . If you take this position, you'll be required to: Reply to email messages, faxes and service tickets Engage customers and determine how to assist them Answer and effectively respond to inbound phone calls via call center application Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain statuses on vehicle titles Process applications for duplicate vehicle titles, payments or changes to vehicle titles Use company proprietary software for research, data entry, and following up on accounts Follow instructions and maintain workflow standards Attain production and quality goals Adhere to all company policies and procedures Your Role: Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next. Sort and imaging Lender packets in vault/secure room. Retrieve perfecting documents from a secured vault repository. Sign off on State documents. Follows established procedures and compliance requirements. Ability to work a flexible schedule as needed, including occasional mandatory overtime. Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience Ability to interact well within a team environment Ability to effectively use Microsoft applications (such as Outlook, Word, Excel and Teams; which are used on a daily basis) Workplace Environment: Ability to perform repetitive work Ability to sit for long periods of time Ability lift or push up to 35 pounds Prolonged exposure to computer screens Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays USD 15.87 - 23.75 per hour Compensation: Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)