Job Information
World Equestrian Center Guest Services Associate in Wilmington, Ohio
The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Guest Services Associate to join our team! The ideal candidate will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position* will need to have a flexible schedule.*
The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.
Primary Responsibilities:
The following are highlight items and not meant to be all-inclusive of this position:
- Greet, register, and assign rooms to guests of facility
- Responsible for issuing room keys and important information to guests
- Responsible for making hotel reservations and checking hotel availability
- Verifies credit card authorization or collect cash payment for all guests
- Answer main telephone line and transfer to proper departments or guest rooms
- Receives and distributes guest and vendor packages, recording on package log appropriately
- Stocking, inventory and cashiering of guest marketplace
- Review guest accounts and charges upon guest check-out
- Be familiar with daily events and shows on site
- Seasonal golf cart reservations, staging and ensures all required forms are completed by guests
- Constant contact with housekeeping and maintenance departments with guest issues or concerns
- Ensure complete guest satisfaction
- Ensuring daily checklists are completed
- Completes any direct assignment from Manager
- Responsible for issuing and signing out Department Manager Keys
- Balance credit card and cash paperwork for entire day
- Process credit cards for Settlement
- Close out day for facility and print reports
- Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities:
- Previous hospitality/service industry experience preferred, but not necessary
- Strong oral communication skills
- Professional, courteous attitude
- Strong computer skills
- Ability to work in high paced environment
- Strong Customer Service skills
- Ability to Multitask
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. To apply for this position, or to view the other career opportunities at the World Equestrian Center, log on to: https://worldequestriancenter.com/about/careers/wilmington-careers/{rel="nofollow"}
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.