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It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27, 000 associates committed to serving our more than 161, 000 customers and 1, 500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Key skills/qualifications

• Experience in customer service with strong communication skills, especially written
• Able to prioritize and operate with urgency and results oriented.
• Strong proficiencies of CRM functionality and utilization.
• Ability to work in a high-energy team environment
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.

Day to day tasks (not limited to)

• Processing sales experience (i.e. quoting and ordering, managing sales, ability to utilize CRM)
• Assists and directs customer inquiries to the appropriate group or department that can provide the best resolution.
• Contributes to team achievement of service metrics and all team sales goals
• Effectively investigate/escalate and resolve customer complaints and issues

Key Responsibilities:

• Maintains data integrity.
• Optimize business processes.
• Identifies opportunities to increase usage of the platform.
• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.
• Generate data quality reports and metrics and provide insights.
• General support for the team

(A3 / G6 level)

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members' requests. Understand Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

Education/Experience:

Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

The typical base pay range for this role across the U.S. is USD $39, 800.00 - $63, 700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not - and will not - tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly