Job Information
SCL Health Call Center Specialist Clinic in Wheat Ridge, Colorado
Job Description:
As a Clinic Call Center Specialist you need to know how to Answer, direct, and prioritize telephone calls and messages to correct clinic or department Triage calls according to priority and urgency, transferring calls as necessary Document all conversations, demographics to Electronic Medical Record timely and accurately Obtain complete and accurate clinical, demographic and financial information during the scheduling process Follow guidelines for special requests/Stat/schedule modification procedures and coordinate communications with clinical areas to accommodate the customers requests.
Minimum Qualifications High School diploma or equivalent, required At least one (1) year experience in a medical field, preferred At least one (1) year experience in a call center or high volume call position, preferred Bilingual proficiency in English and Spanish, preferred
Physical Requirements: Interact with others by effectively communicating, both orally and in writing. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:05/16/2024
Location:Lutheran Medical Center
Work City:Wheat Ridge
Work State:Colorado
Scheduled Weekly Hours:40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$18.29 - $24.88
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities