Job Information
Corza Medical Manager, IT Operations in Westwood, Massachusetts
Manager, IT Operations
Location of Work Fenton, MO; Parsippany, NJ; Westwood, MA
Employment Type Full Time Employee
Job Description
Our mission
At Corza Medical, our mission is to champion surgical providers with remarkable service and exceptional products that save time, money, and effort. We are a passionate team guided by our core belief that you should never have to choose between performance, value, and a quality customer experience. We are here to support you every step of the way.
Our brand promise
We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.
Remarkable service: A seamless, personal process designed around you and your needs.
Trusted performance: Our product family is the result of years of experience championing surgeons and listening to their expertise.
Outstanding value: No matter the surgical specialty, we deliver quality products for all markets.
Our people promise
Excellence is our Specialty and what makes us successful is our people. We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas. That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do.
Job Purpose Summary
- The Manager, IT Operations will be responsible for the leadership and management of the IT Operations function, driving a standardized approach to how we deliver and support services across the organization globally. This role will be part of the Infrastructure, Security & Operations leadership team and help set standards across the organization. We are looking for a hands-on leader that can work closely with their team.
What you will do
Leads the IT Operations team, providing coaching, mentorship, feedback, and performance evaluations.
Manages prioritization and assignment of work across the Operations team.
Ensures cross training of IT Operations team, assuring redundant support is always available.
Accountable for project planning of IT Operations initiatives - scope included, target timelines, and vendor communication.
Accountable for escalation from Operations team members and other IT functions.
Drives continuous improvements within the IT Operations ensuring best practice and procedures, develops processes to deliver consistent results
Oversee device asset management and procurement and access control procedures.
Accountable for the IT Operations asset inventory and renewal cycle.
Manages the implementation of new technologies within IT Operations and lead the coordination/communication with impacted parties.
Communicate systems status, outages, deficiencies and progress on resolution.
Research and review (or oversee the process) new technologies and analyzes their application to current operational needs.
Build a team and manage direct reports, including hiring, day-to-day management and development.
What you will need
Bachelor’s degree in business or technical discipline.
10 + years of IT experience and a minimum of 3 years of work experience in a leadership capacity required. Global experience a plus.
Experience with managing and building out offshore resources
Experience with implementing and supporting Office 365, MS Azure and Cloud based systems.
Experience with VMWare Cluster, vCenter management, Nimble Storage, HP Server/Network hardware.
Hands-on experience in Microsoft Server, Exchange Online, Active Directory/Azure AD, MS SQL, Palo Alto Firewall.
ITIL certification and experience preferred.
Proven leadership, coaching, and teambuilding skills.
Ability to explain technical concepts and theories to non-technical audiences.
Highly self-motivated who can deliver results.
Strong negotiation and prioritization skills.
Able to influence others and effect change of direction, while keeping participants fully engaged.
Able to effectively communicate with individuals at all levels of the organization.
Excellent oral, written and interpersonal communication skills.
What we value
Customer First - We deliver extraordinary experiences.
Accountability - We do what we say.
Integrity - We do what is right.
Inspired - We love what we do.
One Global Team -We before me, always.
Join us today and Excel@Corza !
Corza Medical offers a competitive benefits package including medical, 401K, vacation and sick time, paternal leave and other benefits.
Corza Medical is an equal opportunity employer. Corza Medical evaluates qualified applicants without regard to race, color, marital status, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, veteran status or other protected characteristics.