Job Information
Diagnostica Stago, Inc. Field Support Engineer in Westerville, Ohio
Ideal candidates for this position will be located in the greater Columbus, Ohio area.
Essential Duties & Responsibilities:
- - Provides Curative/Emergency Service, Preventive Maintenance, Updates (TBs), at customer's facility
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``` - - For all primary assigned analyzers FSE is responsible for tracking, scheduling and completion of all preventative maintenance and updates (TBs) due.
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``` - - Installs instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications.
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``` - - Provides onsite and remote support to all Stago Digital Products. Includes installation and initial configuration of Coag.One, and various Middleware/Instrumentation configurations.
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``` - - Develop Stago Digital Product knowledge and understanding in order to aid/support Stagos Digital Product Sales and Marketing initiatives and strategies
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``` - - Documents and records information considered a part of the repair record, to include work orders, analyzer information, update information, etc. which must be completed in accordance with SOP timelines and regulatory agencies
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``` - - Analyzes, reviews and inspects findings to determine source of problem via telephone and/or on-site. Performs troubleshooting to repair, replace necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP.
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``` - - Coordinates problem resolution within Field Support Group and other personnel to expedite repairs. Minimize down time and drive Customer Satisfaction.
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``` - - Adheres to all company policies and procedures.
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``` - - Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
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``` - - Demonstrate proper operations to end users.
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``` - - Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc.
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``` - - Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
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``` - - Review regional service contract metrics in order to drive customer contract renewal growth among primary accounts.
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``` - - Special projects as assigned by RFSM.
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``` - - Drive high level customer satisfaction through the successful completion of field service related duties and responsibilities.
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``` - - Provides technical assistance/ troubleshooting as required.
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``` - - Fosters teamwork by supporting all necessary Stago departments in the goal of improving internal cooperation and customer satisfaction.
Education & Requirements:
- - High School or (GED) required. Associates Degree or Certificate from Technical School a plus. Bachelors from 4 year college or university preferred.
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``` - - 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required.
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``` - - Valid Driver's License.
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``` - - Ability to travel outside of designated territory, if needed. Up to 75% overnight travel may be required depending on territory. Occasional weekend/holiday on-call coverage for the region. Ability to travel by common air carrier, or rental car as needed.
Skills:
- - To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS.
This job requires the individual to be fully vaccinated against COVID-19, absent a legally required a