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Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!

At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.

The Regional Leader of Training (RLT) supervises a team of Area Leaders of Training who are primarily responsible for the delivery and implementation of effective training systems at Restaurants. The RLT is the Subject Matter Expert [SME] for all Training systems for Regional and Area Business Units. The RLT supports the Vision and Mission by promoting a Training culture and providing guidance and expertise regarding Training & Development opportunities to the Restaurant Teams.

Restaurant Training Responsibilities

• Support execution of all MIT training processes and procedures in Training Restaurants

• Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations

• Conduct and document Training Restaurant visits with Area Leaders of Training to evaluate Operational effectiveness and Training requirements

• Work through the Area Restaurant Training team to coach, train and develop Managers, Crewmembers, Certified Trainers and Bird Specialists

• Establish and maintain an environment conducive to onboarding, training and retaining Crewmembers and Managers

• Partner with Business Unit Leaders to plan for HIPO development at all levels

• Ensure the highest levels of training standards are upheld at all Raising Cane’s Restaurants

• Partner with Operations leadership to recommend and implement training solutions based on gaps

• Serve as in-Restaurant Subject Matter Expert for training related questions and needs

• Manage and assess Regional ServSafe compliance

Business Unit(s) Support

• Lead, coach and develop a team of Area Leaders of Training to achieve set objectives

• Be the Subject Matter Expert for Restaurant Training for the Regional and Area Business Units

• Provide feedback to Area Leaders of Training on execution of functional job responsibilities and oversee their performance

• Lead the Screening, Hiring and Onboarding of Area Leaders of Training

• Support Area Leader of Training staffing, bench strength and build succession plans based on determined needs

• Help establish and maintain an environment conducive to learning within the Area Training Team

• Review Period, Quarterly and Yearly results to identify gaps and support training plans to address

• Support the execution of BU Team Training, Onboarding and Development plans

Training Functional Support

• Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training

• Implement training and development coursework, programs, and systems as needed

• Partner with the Training & Development and Restaurant Excellence teams to ensure training programs and materials are effectively implemented

• Own execution of HIPO, Restaurant Partner and Area Leader Development Programs as prescribed

• Actively review and provide feedback on all training systems in development

• Provide observations, evaluations, and feedback on training effectiveness

Position / Role Requirements

• Acts as a role model and consistently represents & lives Cane’s Values and “How We Do Business” standards

• Required to live within assigned Region (Home Base or Regional Office Base as assigned)

• Ability to Travel 50 – 75%; car and/or air travel

• Ability to lead, motivate, and empower a Team

• Excellent interpersonal and communication skills

• Ability to recognize problems, set goals and convert plans into action

• Exercises good judgment in decision making

• Open to feedback and to self-improvement

• Holds self accountable for high personal standards of conduct and professionalism

• Excellent speaking and presentation techniques

• Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization

• Superior organization and follow-up skills

Qualifications

• College degree required

• Training certifications desirable

• Must be 18 years of age or older

• Minimum 5 years Restaurant Operations experience in quick service or fast casual preferred

• Previous field training experience required, minimum 5 years preferred

• Led a team of direct reports

• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly