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Job Description

Pay: $17/hr

Insight Global is looking to hire for a Landowner Qualification Representative to join their client on a contract-to-hire engagement. This person must sit on the East Coast. Our client unlocks the power of family forests as a climate solution while helping thousands of landowners' care for their land and improve forest health. They are launching the Family Forest Carbon Program, which expands access to the voluntary carbon market for family forest owners from all walks of life while producing high quality forest carbon credits to help companies reach their net zero goals. The organization's strategic direction seeks to enable family forests to capture and store one billion tonnes of carbon by 2050.

This Landowner Qualification Representatives ensure that landowners have a positive first experience with the introduction to the organization. The individual will listen to landowners' concerns, answer their questions and provide them with the knowledge they require to make an informed decision about joining the Family Forest Carbon Program (FFCP) family. This will include communicating heavily with landowners via phone, email and other potential channels. Representatives will help to build direct relationships working with a diverse group of landowners and their different goals. This role is central to firsthand landowners' experiences in building their future partnership with the Family Forest Carbon Program.

Responsibilities

  * Manage calendar for daily scheduled calls with our prospective landowners both timely and efficiently.

  * Educate, screen, qualify, and help to enroll interested landowners into our Family Forest Carbon Program, using provided scripts and system tools.

  * Follow defined methods for communication to our landowners according to training material and guides provided by the Family Forest Carbon Program.

  * Complete outbound phone call task assignments in a timely manner.

  * Receive incoming calls during scheduled business hours.

  * Return missed calls and left voice messages within specified timeframes.

  * Monitor and maintain email communication with our landowners via shared inboxes.

  * Attend scheduled trainings for continued education on programs and services offered by the Family Forest Carbon Program.

  * Special project assignments as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Candidates must successfully complete a structured 3-week training program.

    * Minimum 1 year call center or heavy phone-based customer service experience.

    * Excellent verbal and written communication skills.

    * Strong interpersonal skills with the ability to interact with a wide variety of constituencies, including landowners, co-workers, foresters and the public at large.

    * Flexible and comfortable with working within a fast paced, ever-changing environment.

    * Excellent organizational skills with attention to detail and the ability to effectively plan and problem solve.

    * Strong initiative; a self-starter with tenacity, resilience, and high energy.

    * Results-oriented with a keen understanding of the steps necessary to achieve goals.

    * Time management skills, with the ability to prioritize, coordinate, and manage multiple priorities.

    * Proven ability to follow standardized processes.

    * Demonstrated ability to think on your feet and cater responses or services to what the customer needs.

    * Results-oriented with a keen understanding of the steps necessary to achieve goals.

    * Experience and knowledge of forest conservation, forest management, and natural resources is a bonus. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.