Job Information
nVent Sales Operations Analyst in Warsaw, Poland
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
The Sales Operations Analyst is responsible for the collection, analysis and reporting of Customer Care related data in an on-going effort to increase overall productivity.
Additionally, the Sales Operations Analyst performs routine diagnostic analysis in order to identify opportunities for improvement with existing processes and practices.
Primary areas of focus: customer care analysis
Perform Customer Care team KPI calculation on team and person level.
Cooperate with regional / international Customer Care teams
Perform productivity analytics throughout the performance cycle
Perform data analysis and derive insights that supports key strategy and decisions e.g. resource deployment
Review existing data processes and identify opportunities for improvement.
Lead the development of reporting tools and templates aimed at improving customer care management decision making
YOU HAVE:
Academic background in in Finance or Economics, Science
Previous experience in a data analysts role, in commercial finance or related role in Finance, Operations, Marketing
Skills: proficient in data visualization tools- Tableau, practical knowledge of CRM tools, e.g. salesforce.com and data warehousing (e.g. Snowflake, SAP), knowledge of data analytics/programming tools: VBA, SQL, MS Access, advanced Excel
WE OFFER:
Christmas and holiday contribution
Private health care
Lunch card
Employee Assistance Program
Employee Stock Purchase Plan
Internal and external training
Subsidies for studies
Language courses funded at 100%
Working from home and at the office (Hybrid model)
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.