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Key Responsibilities:

• Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi’s operational SMEs. Arrange subject matter discussions/reviews as required.

• Own client service review meetings ensuring quality MI are presented. Share service review results internally and ensure any resulting action items are managed to conclusion.

• Own operational due diligence visits, audit schedules, operational workshops and their agendas.

• Support Sales/Supporting Client Executives in preparation for new contract review with Client.· Maintain client signature lists and client statutory documents. Ensure accurate and timely KPIs/SLA metrics are delivered.

• Adhere to the Account Management escalation policy for any significant issues where others outside of Account Management need to be made aware of the issue, steps to resolution and notification of closure.

• Oversight of significant client change initiatives and co-ordination of client change delivery for non-contractual change clients, ensure clients receive notices and updates on all planned changes, including Citi driven, client driven and regulatory driven change. Ensure clients are fully operational and satisfied post go-live.

• Partner up with BAU Operations to champion operational solutions and challenge manual/bespoke/inefficient processes to ultimately reduce risk, increase efficiency and/or enhance service delivery.

Experience and Skills:

• 5+ years of experience in a global financial institution with broad end to end understanding of the Securities Services products to including Fund Accounting, Transfer Agency, Middle Office, Global Custody and Direct Custody.

• Previous experience in client facing role essential.

• Must demonstrate strong communication skills in English and Polish.

• Enthusiastic with strong presentation and interpersonal skills.

• Thorough knowledge and familiarity with Microsoft Word, Excel, PowerPoint and Outlook required.

• Strong analytical and problem solving skills.

• Continuous improvement mindset and experience.

• Strong team player with excellent attention to detail.

What we Offer:

• As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• A non-contributory pension scheme with strong employer contributions

• Life assurance cover

• Citi fully covers medical insurance for all employees with generous day to day benefits as well as hospital cover

• Citi also supports a further education policy

• Wellness program - on site Occupational Health Centre plus a series of informative talks on topical health related subjects

• Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard skills…you name it and we probably already have it ready and waiting for you

• We give you 2 extra days per year that you can spend on any training of your choice!

• At Citi we strongly believe in Diversity and Inclusion – if you do too, you can make the world better by joining one of our Employees Networks

#LI-DP2

Job Family Group:

Customer Service

Job Family:

Institutional Client Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.