Job Information
Cambridge Savings Bank Regional Manager in Waltham, Massachusetts
POSITION: REGIONAL MANAGER
Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Regional Manager, you will lead a team of branches that are focused on delivering an outstanding customer experience by representing our brand by promise of treating every customer like they were our only customer. You will be responsible for your regional team’s execution of achieving performance goals as outlined in the Retail Incentive Plan. You will also be responsible for developing your team’s skill set in an ever-changing banking landscape. You will create a team that is collaborative and that understands the importance of working with internal business partners to provide a seamless experience for our customers.
Key Result Areas:
Motivate, support and coach team to ensure they provide outstanding customer experience. Ensure that your team can confidently recommend all our digital solutions, so our customers have the resources to bank at their convenience.
Drive small business growth through partnership with Small Business Team Leader and coaching managers on overall business skill set.
A strategic thinker that identifies market trends and closely monitors competition.
Ability to adapt quickly and lead your team effectively during change.
Use, embrace and leverage insights from data to understand trends, opportunities, and risks. Maximize the use of evolving technology in support of decision making and adding value to CSB and in support of solving customer needs.
Work with your management team to ensure consistent team skill building through monthly 1-1 sessions and providing appropriate training opportunities.
Create an operationally strong environment in your branches, ensuring adherence to policies and procedures and risk, compliance audit expectations.
Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
Build strong partnerships with all internal and external business partners.
Adhere to a code of ethics and high standards of personal behavior.
Actively engage with the community and encourage volunteerism.
Work on various projects as needed.
Qualifications:
Bachelor’s degree preferred.
7+ years Branch Management experience or equivalent retail management.
10+ years proven experience in sales, service, and operations.
Proven ability to lead and motivate to attain results, work independently, take accountability for actions, and make quick, high-quality decisions.
Exceptional communication and interpersonal skills, with the ability to interact with diverse groups, relay information to team members, stake holders. While fostering a positive work environment.
Strong coaching and relationship building skills.
Proficient conflict management and problem-solving skills to efficiently address customer complaints, operational challenges, and employee matters.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
Location:
Waltham, Massachusetts.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.