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Our Automotive Manufacturing client is looking for Service Technician/ Administrator in New Hudson, MI who serves as primary customer contact to promote quality customer service and increase business within the branch location. Key Responsibilities: Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Client' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction Requirement Must Haves: Worked in a customer service, Generator and or Automotive repair sales experience, looking for a career move Level of Education Required: High school diploma or equivalent Years of Experience Required: At least 2 years As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws