Job Information
Spok, Inc. Senior Solution Consultant - (Remote 24-79) in United States
Senior Solution Consultant - (Remote 24-79)
Professional Services United States
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Description
The Sr. Solution Consultant will use clinical expertise to effectively demonstrate how Spok solutions helps physicians and all clinicians to focus on efficient, high quality and personalized patient care. As a Sr. Solution Consultant, you will make a positive impact on healthcare, how clinicians do their work, add value, and drives patient satisfaction.
The Sr. Solution Consultant will act as a trusted advisor to clinicians to provide guidance and solutions to streamline their use of Spok software, allowing them to focus on delivering high-quality and personalized patient care. They will also help shape the future of our software by providing ongoing clinical input to our research and development efforts.
The Sr. Solution Consultant will be responsible for playing a key role in the implementation of the solution adoption that meets the customer workflow requirements and delivers value to our customers. They will lead the activities and work streams related to implementations to ensure value delivery and business benefits meet or exceed client expectations. This role will leverage healthcare industry knowledge, Spok product knowledge, and business analytical skills to define solution implementation requirements and align Spok and the customer resources to deliver on the solution vision. This position requires the delivery and/or coordination of work sessions with the customer that delivers on the solution vision, statement of work and overall project success.
Duties and Responsibilities
Trusted Advisor mind set with the ability to present and communicate with various C-level Executives.
Work with Services Leadership, Project Management and Delivery Teams to deliver overall workflow solution solution/implementation approach to meet customer workflows that add value to the end users and have measurable outcomes.
Be a leader in solution adoption, business, and implementation workflow sessions to:
Promote deep adoption of the product solutions
Assist the project manager and team in the delivery of project objectives, scope, organization, timelines, overall approach, and measurable outcomes for a successful outcome.
Define Workflows and use cases to meet customer requirements and that provide value.
Identify current client business processes and document as necessary.
Be the change agent that assist our customers in long-term success.
Provide clinical subject matter expertise and business knowledge to ensure application is configured to meet client requirements and intended business use.
Direct communication with Product Strategy to ensure future development efforts are in line with customer requirements and use cases.
Assist sales with client-side activities, marketing, support, and other functional teams with solutions, as needed.
Facilitate the management of client scope to fit within the project scope and effort.
Lead issue resolution teams to find solutions to client raised issues as it relates to the solution.
Perform knowledge transfer to client personnel especially related to Company’s applications and workflow requirements.
Ensure proper change control and scope of program are aligned to project goals.
Assist with project planning and management activities, as necessary.
Participate in project and client meetings, as appropriate.
Required Education, Skills, and Experience
Bachelor’s degree (BA)
5+ years of related experience
Travel – 25-50% (domestic)
General call center experience
Presentation skills and experience
Critical thinking and value stream mapping familiarity
Six sigma
Strong Clinical knowledge a plus
Must be able to manage time to 80% billable target while efficiently completing project work
Working experience of Microsoft Visio and PowerPoint
Working knowledge of Smart Suite – Smart Console, Smart Web, eNotify
Excellent oral and written communication skills
Comfortable working at the hip with customers in the field
Confident presenting findings (core artifacts) from consulting engagement
Good listener
Willing to own management of small self-contained consulting projects
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc. At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935