Job Information
Choice Hotels Property Support Engineer 2 (Hybrid) in United States
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Property Support Engineer 2 in the Managed Hotels On-Property Technology team. The Managed Hotel On-Property Technology is the team that supports the operations, hardware, and hotels systems for the managed hotel portfolio from an information technology perspective. As a key member of our Managed Hotels On-Property Technology team, you will take ownership in partnering with the right stakeholders to guide and resolve issues impacting hotel operations.
Are you a person that has strong knowledge in technical applications, desktop services, and vendor management? We invite you to apply today for our Property Support Engineer 2 role today and #MakeItYourChoice.
Your Responsibilities
Establish strong relationships with managed hotel leadership (corporate and on-property leadership) to actively support hotel operations and hotel-level initiatives from the information technology perspective.
Partner with multiple technology vendors (e.g. Oracle, Skytouch, Shift 4, Assa Abloy, Dormakaba, Think Simplicity, Agilysys, Sonifi, Single Digits) to enable the managed hotel operations and functions; Ensure timely and complete resolution of technical challenges, updates, scheduling upgrades, hardware maintenance and compliance.
Ensure timely and complete resolution of technical challenges and business issues; collaborate with internal teams (network, security, identity and access, operations, and desktop Services) to drive end–to-end success.
Under the guidance of Senior Property Support Engineer, participate in end-user technology projects, such as migrations, deployments and introducing new technology solutions; PMS, POS, Key servers, Interface servers, PBX, call accounting, credit card machines, workstations, etc.
Communicate clearly and accurately with managed hotels on a variety of complex situations.
team support queue of tickets and cases to meet service level and customer satisfaction targets.
Contributes to the knowledge base and documentation for the Property Support Team to provide an up-to-date status and inventory for the hardware and systems for all hotels.
Onboard new hotels to the managed hotel standard information technology platform
Work with Microsoft Intune/Autopilot environment including device enrollment, implementing, and configuring auto provisioning scenarios, configuring profiles, managing device access and compliance, application management, managing security etc.
Participates in developing new processes and actively improve existing processes.
Your Experience, Skills & Competencies
Bachelor's degree in related field preferred or equivalent experience
At least 2 years’ experience of progressive experience in Information Technology (IT)
Proficient in Microsoft Outlook, Excel, PowerPoint and Word
Strong knowledge and hands-on experience in following areas preferred:
Windows Operating Systems
Active Directory
Azure Cloud
Vendor Management
Hotel Operations and hardware/software maintenance
Property Management Systems (PMS)
Point of Sale Systems (POS)
Door lock/key systems
Phone Systems (PBX and Call accounting)
Credit Card devices
Service now ticketing and support software
Fundamentals of networking
Android and IOS
Experience providing direct support to external customers by phone, electronically, and face-to-face preferred
Demonstrates key competencies to include Tech Savviness, Ensures Accountability, and Drives Results.
Your Team
This is an individual contributor role that will report to the Managed, On Property Technology You will have 1 peer teammate and collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Property Support Engineer 2 you will be based in our beautiful, St Louis Park Office in Minneapolis, MN.
Right now, our associates in Minneapolis, MN are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs. The position also requires the ability to occasionally travel on site up to 10% of the time to visit hotels for projects as needed.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.
About Choice Hotels Financial Performance
Record total revenues grew 10% to $1.5 billion for full-year 2023 compared to the same period of 2022. Adjusted EBITDA for fourth quarter 2023 increased 11% to $125 million from the same period of 2022. Fourth quarter 2023 adjusted diluted EPS increased 14% to $1.44 compared to the same period of 2022. Please click here (https://investor.choicehotels.com/news/news-details/2024/Choice-Hotels-International-Reports-Fourth-Quarter-And-Full-Year-2023-Results/default.aspx) to review highlights of our Fourth Quarter and Full-Year 2023 Results.
* PLEASE NOTE: This role is not eligible for sponsorship *
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY
We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.
Visit http://careers.choicehotels.com to learn more.