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Lead UI/UX Designer

United States

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• About CentralSquare Technologies

  CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

  Job Description

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

The Role

CentralSquare is seeking a Lead UI/UX Developer who is passionate about creating innovative, user-centered designs for our suite of public safety and administration software. This role combines elements of UI design, UX design, and UX research to deliver comprehensive and cohesive user experiences. The ideal candidate will lead cross-functional teams, mentor designers, and researchers, and drive the design process from concept to implementation.

Job Duties Include:

UI/UX Design:

• Create interaction patterns, workflows, screens, and UI components for forward-thinking user experiences.

• Extend, improve, and advocate for visual design language, pattern libraries, and usage guidelines.

• Develop and maintain design systems used across multiple products and teams.

• Work closely with developers to implement designs and prototypes into code.

UX Research:

• Lead research efforts, including usability studies, user interviews, surveys, and contextual inquiries.

• Analyze and report on quantitative and qualitative data to drive data-driven design decisions.

• Build and maintain a user research library for transparency and insight sharing.

• Develop a deep understanding of the Public Safety and Public Administration domains to inform design.

Leadership and Collaboration:

• Lead design critiques, stakeholder reviews, and customer demos.

• Mentor less experienced designers and researchers, fostering their professional development.

• Collaborate with cross-functional teams to develop product requirements and deliver features.

• Communicate design insights and user behaviors in compelling ways to stakeholders and executive leadership.

• Drive innovation by using research insights to generate new ideas and solutions.

Strategy and Vision:

• Deliver a UX vision with a plan for iterative updates that actualize the larger vision over time.

• Help shape and promote a design culture within the organization.

• Stay well-informed of evolving design technologies, methodologies, and trends.

  Skills & Requirements

  Requirements

Education: Bachelor’s or Master’s Degree in Design, Human-Computer Interaction (HCI), Human Factors, or a related field, or equivalent experience.

Experience:

• 7+ years of professional experience in User Centered Design and Agile Development methodologies.

• 2+ years of experience leading and mentoring other designers and researchers.

• Proven experience with highly transactional/complex workflow design.

Skills:

• Mastery of graphic design fundamentals (typography, color theory, layout).

• Expert-level understanding of usability principles and research methodologies.

• Strong portfolio demonstrating clear insights, problem-solving, and intuitive solutions.

• Excellent presentation, communication, and organization skills.

• Strong interpersonal skills and the ability to build consensus across cross-functional teams.

• Familiarity with design and prototyping tools such as Figma, InVision, and Maze.

• Experience with front-end coding languages and development for prototyping interactions.

Other:

• Self-starter with the ability to adapt in a fast-moving environment.

• Willingness to travel up to 50% as needed.

Responsibilities Include:

• Leading and managing design and research work across multiple products and teams.

• Ensuring consistency and excellence in user experiences delivered by the team.

• Promoting user-centric design and research methodologies within the organization.

• Providing subject matter expertise to ensure product and team success.

  Join Us:

If you are passionate about creating user experiences that make a difference and have the skills and experience to lead a team of dedicated designers and researchers, we would love to hear from you. Apply today to be a part of CentralSquare and help shape the future of public safety and administration software.