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Summary This position is assigned to Farm Production and Conservation (FPAC) Business Center (BC), Information Solutions Division. The incumbent serves a Business Relationship Manager (BRM) for the Requirements Management Section-Customer Needs Management Branch, working under the direction and leadership of the Chief of the Requirements Management Section-Customer Needs Management Branch. This will be a Bargaining Unit position in Kansas City, MO, Washington, DC and St. Louis, MO and Ft Worth, TX. Responsibilities Develops Departmental directives to implement high-level accessibility policy changes that impact technology resource requirements enterprise wide. Identifies and develops short-and long-range strategies that will foster the effective and efficient use of information and technology in enhancing customer service and increasing productivity within USDA. Contributes to the development of USDA and agency strategic and tactical plans for improving overall efficiency and performance. Analyzes identified gaps in program performance and recommends business and technology solutions for improving performance and increasing customer satisfaction. Prepares and monitors project management plans for major USDA eGovernment initiatives. Requirements Conditions of Employment Qualifications For this position, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND For the GS-13 level: Applicants must have one full-time year of specialized work experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service, or comparable experience not gained through federal service. The specialized experience demonstrates applying regulatory standards, guidelines, polices and best practices to IT related programs/projects, developing business and technology roadmaps, defining high level requirements and business cases, working with business architects, business analysts, and monitoring ongoing program and development initiatives. For more information on the qualifications for this position, click here. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience, as defined above. Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled (e.g. one year at the GS-12 grade level for consideration for the GS-13 grade level.). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education THE SUBSTITUTION OF EDUCATION IS NOT QUALIFYING FOR THE GS-13 LEVEL. Additional Information Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100. Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period. Multiple positions may be filled from this vacancy. For Washington, DC, this is a AFSCME Bargaining Unit position. For Kansas City, MO, this is a NTEU Bargaining Unit position. For St. Louis, MO and Ft Worth, TX this is a AFGE Bargaining Unit position.