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Driver Services Specialist 2024-01297

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Driver Services Specialist 2024-01297

Salary

$20.66 - $22.96 Hourly

Location

Cheyenne, WY

Job Type

Permanent Full-time

Job Number

2024-01297

Department

Department of Transportation

Division

Department of Transportation

Opening Date

06/27/2024

Closing Date

Continuous

FLSA

Non-Exempt

Job Classification

BADS05

• Description

• Benefits

• Questions

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) seeks a Driver Services Specialist. This position will provide support to driver license examiners, staff, drivers, and customers regarding maintaining commercial and non-commercial driver records, issuing credentials, ensuring driver compliance, and evaluating information for accuracy in compliance with state laws, federal regulations, and agency policies and procedures. Additionally, the employee must respond to all customer inquiries and provide accurate information regarding all classes of licenses and identification cards, driver license suspension, revocation, and cancellation issues, and must be knowledgeable in all areas of Driver Services.

This position offers:

$2,000 Hiring Bonus See Notes section for eligibility

• Culture of public service and a commitment to work/life balance

• Health, Dental, and Vision Insurance

• State Retirement plan and additional savings opportunities (deferred compensation)

• Paid vacation, sick leave, and holidays

  For information on the Wyoming Department of Transportation’s purpose, mission, vision, and values, please click the following link:

  Wyoming Department of Transportation Mission, Vision and Values (https://www.dot.state.wy.us/home/administration/strategic_performance/mission_vision_values_1.html)

Cheyenne is a steadily growing community along the Front Range but still true to the Old West's history. The city offers nearby mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities. Cheyenne also is home to the "Daddy of 'em All" – Cheyenne Frontier Days – held every last week of July. Wyoming is one of only nine states with no state income tax.

Human Resource Contact: 307-777-4467

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Assist all internal and external customers with Driver Services-related issues received via phone calls, chat messages, mail, and email.

• Perform workflow and calendar entries.

• Scanning and indexing documents.

• Collect and balance money for all fees collected throughout the day.

• Prepare transmittals.

• Performs all daily tasks accurately with little tolerance for error; using required technology to make any needed entries (including Central Server, ERP, Docman/Falcon, VitalChek, Verisol, Google Suite, E-Learning, etc. Saba Talent Space, ESS, NLETS, E-banking).

• Various CDL/S2S (state to state) report processing, which includes processing multiple transactions to create correspondence to drivers, deleting duplicate licenses and ID cards, processing driver DOT Cards, and offering assistance to other states regarding Wyoming drivers.

• The process driving records; maintain disabled parking placard inventory and issue placards; process requests for re-exams, and medical and vision evaluations; compile hearing request files for the Office of Administrative Hearings.

• Review all renewal through the mail applications and determine eligibility and residency through knowledge of Wyoming State Statutes rules and regulations.

• Verify and update client records by adding and changing names, demographic information, license class, restrictions, forwarding addresses, next of kin, veteran, military, and immigrants.

• Issue driver licenses and identification cards and collect fees.

• Accurately enter citations into the data system; process crash reports to ensure compliance with state insurance requirements; enter insurance requirements in driver records.

• Any other duties assigned by the supervisor to assist the Driver Services team.

Qualifications

PREFERENCES:

Preference will be given to those with Driver Services experience.

Preference will be given for advanced skill levels using Google Suite, document storage, database, and electronic reporting systems.

Preference will be given to those with a college degree and/or 4+ years of work experience in the customer service field.

KNOWLEDGE:

• Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.

• Knowledge of Department rules, regulations, policies, and procedures.

• Knowledge of the types of licenses to be issued.

• Knowledge of Federal Motor Carrier Safety Regulations.

• Skills in excellent customer service with the ability to handle situations in a courteous, helpful, and tactful manner.

• Skills in effective interpersonal, oral, and written communication.

• Ability to work in a cross-trained team environment where duties are shared and the ability to also work independently.

• Must have a solid working knowledge of all office equipment; computers, printers, scanning devices, photo station, database system, and card production system.

MINIMUM QUALIFICATIONS:

Education & Experience Substitution:

1-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant

Certificates, Licenses, Registrations:

None

OR

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• This position takes place in an average work environment.

NOTES:

• FLSA: Non-exempt

• Individuals in this classification will be subject to random drug and alcohol testing.

• The successful applicant will be subjected to a thorough background investigation.

• Applicants must pass an FBI fingerprint check.

• The Wyoming Department of Transportation is a Drug-Free Workplace.

• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify (http://www.e-verify.gov) , including your rights and responsibilities.

• A valid Driver's License is required for the position.

• Qualifying eligibility and criteria for the hiring bonus

• Temporary employees accepting a full-time position.

• Current employees accepting a promotional opportunity - recruitment must have been opened to the public.

• One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, funds will be recouped from final pay.

• Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.

• Employees would only be eligible for one (1) hiring bonus in a 12-month period.

• If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.

Supplemental Information

Clickhere (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.

URL:http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.

There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!

Click here (https://ai.wyo.gov/for-job-seekers) to learn more!