Job Information
Manulife IT Business Analyst in Singapore
About Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
The Opportunity
IT Business Analyst researches and analyzes improvement opportunities, conducts workflow analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs.
Responsibilities
Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams
Support product owner, SME (Subject Matter Expert), engineers and architects in solutioning conversations, ensuring optimum leverage in underlying components while meeting business needs
Conduct prioritization with product owner
Play scrum master role and perform sprint planning
Ensure squad members have accurate understanding on user stories and acceptance criteria
Ensure delivery (code/product) is adequately tested to an acceptable standards
Ensure UAT sign off is secured for deployment into production
Use data to elaborate and justify
Escalate risks and issue as necessary
General Accountabilities
Work independently on tasks identified in the job profile with minimal guidance or oversight
Develops a strategy / plan for project or program execution and actively manages its deployment
Behaviors & Interpersonal Skills
Convert data into business information, and conveys context when providing technical guidance
Influences peers and immediate supervisors to mitigate conflict and builds consensus in leading projects
Job Functional Knowledge
Possesses depth of technical and functional knowledge outlined in the corresponding job profile and knowledge of related job disciplines that are closely related to their role
Stays abreast of advancements in their technical field and can identify and apply these changes in their own work environment
Standard of Work
Straightforward tasks likely to be completed to an acceptable standard
Works within defined guidelines and policies with less direction based on project and program priorities
People Leadership & Autonomy
Accountable for own work and may provide process and/or work standards advice within the team and/or area of specialty
Support in leading projects or work streams and contributes to theirs planning
Provides guidance to junior members of the team, as well as gains guidance from their supervisor(s)
Problem Solving
- Independently applies problem-solving abilities and exercises judgement to address business requirements
Context & Business Knowledge
Understands the essential business or functional factors and how they influence one’s own domain
Demonstrates general knowledge of the organization, its business processes
Job-specific Accountabilities
Interprets and documents business and functional requirements
Research and documents issues involving workflow procedures and processes
Analyzes data and develops creative solutions
Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation
Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems
Translates business and user requirements into Epics, Features, and User Stories
Facilitates the design sessions with the project implementation team
Determines the acceptance testing framework and standards to assess completed projects
Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
Evaluates and recommends technological solutions that align with business needs and industry leading practices
Facilitates communication between business stakeholders and technical teams throughout the project lifecycle
Collaborates with development teams to ensure successful implementation of system enhancements or new solutions
Technical and Functional Knowledge
In-depth understanding of business analysis principles and methodologies, and technological systems
Good understanding of the group function including product offerings, and service and management structure
Understanding of system design and analysis and user testing
Experienced using business analysis tools and techniques
Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels
Understanding of relevant software development methodologies
Familiarity with enterprise-level systems and applications
Skills
Project management
Workflow design
Stakeholder management
Data analytics
Technical documentation
Agile
Required Qualifications:
Minimum 5 years’ experience in BA role
Experience in delivering enhancements, product, project for Life Insurance organization
Delivery experience in Agile
Experience working with regional development team
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid
Manulife
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