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Job Description

Job Description

• The Customer Success Services (CSS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.

• Click here (https://www.oracle.com/support/advanced-customer-support/index.html) for more information about CSS

• Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.

• ASEs do this by leveraging Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies.

• Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.

What you'll do

• Learn from experts and contribute to bring value to our customers leveraging on Oracle’s international network of experts

• Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies

• Contribute as a team member on customer projects together with Oracle experts and leaders.

• Consult with clients to understand their business requirements and map them to our solutions and services.

• Learn how to design solutions using Oracle leading technology and Consulting methods, tools and best practices

• Support Customer relationships with CSS focused on collaborative, long-term partnerships.

• Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.

• Able to demonstrate time management.

• Able to complete individual goals as well as work in a team environment.

• Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.

• Professional demeanor.

• Availability to work in scheduled out of hours operations when required.

Career Level - IC1

Responsibilities

What you'll bring

• Bachelor degree or up to 2 years relevant experience.

• Technical Aptitude and preferable tech background: You have an interest and understanding of cloud technology concepts such as Artificial Intelligence (https://www.oracle.com/artificial-intelligence/) , Blockchain (https://www.oracle.com/blockchain/) , Machine Learning (https://www.oracle.com/artificial-intelligence/database-machine-learning/) , DevOps (https://www.oracle.com/devops/) , Security (https://www.oracle.com/security/) , Terraform, and Oracle Cloud infrastructure (https://www.oracle.com/uk/cloud/) plus ability to learn programming (Python)

• Enthusiasm and dedication to tech hobbies is valued. (E.g. website development, hobby programming, developing an APP, and self-driven exploration of technology and cloud computing (Oracle, Amazon, Azure, Google)

Fluency in English.

Communication skills: You have an ability to collaborate and present concepts clearly.

• Innovation: You’re open to new ideas and challenges

• Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.

• Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude.

• Resilient and capable of working effectively under pressure.

• Strong organization, negotiation and planning skills

• High energy: You’re optimistic, always eager to interact and influence people.

• Teamwork: You’re a fantastic team player who also loves smashing individual goals.

• Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.

Love & passion for customer success.

What we'll give you

Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.

Fun and flexible work for the ideal work-life balance

An inspiring, inclusive, and multicultural community that values fresh perspectives.

A buddy program: a senior expert will be assigned to work closely with you to help you making connections and learning the business.

World-class professional training from industry experts.

A defined career progression based on annual performance and personal development followed closely by a direct manager.

The opportunity to engage with a variety of customers in multiple areas.

Competitive pay and excellent benefits that will help you do your best work.

Gen O Enablement Program

GenO Role Readiness Progression

GenO Recruitment

We’ll provide the right tools, training, resources and personalized followup for GenO to develop the necessary skills to help steer our business into the future!

We regularly get reports on the HCM goals completion, so it's important that you - as a manager - follow the process to ensure the progress of your GenO through the program.

GenO isn’t like other career programmes!

Find all the information about Generation Oracle Recruitment in our EXTERNAL PORTAL (https://www.oracle.com/emea/corporate/careers/generation-oracle/)

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer