Job Information
CAI Casino Operations Analyst - Helpdesk Analyst in Philippines
Casino Operations Analyst - Helpdesk Analyst
Req number:
R2884
Employment type:
Full time
Worksite flexibility:
Remote
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Casino Operations Analyst ready to take us to the next level! If you have strong application support, creating documentation, providing customer service for incidents reported, executing database updates, and are looking for your next career move, apply now.
Job Description
We are looking for a Casino Operations Analyst to perform application support functions related to the ship's Guest Experience Systems. This position will be full-time and remote work set-up.
What You’ll Do
Manage and resolve Help Desk incidents
Respond to customer issues via phone, email, and computer chat
Document customer interactions and resolutions
Write, test, and deploy scripts/SQL updates as needed
Proactively monitor and resolve issues
Understand the product's technology stack
Understand the interdependencies between the product and other products within the enterprise
Create and maintain relevant product documentation
Experience in using computer hardware, peripherals, and standard computer software programs
Possess exemplary problem-solving and organizational skills
Ability to organize and prioritize multiple tasks, maintain documentation, and to work with interruptions
Be able to read complex triggers and understand the usage
Ensuring continued functionality of a program during maintenance and testing of software
Documenting each aspect of a system or application as a reference for future upgrades and maintenance
What You'll Need
Required:
Bachelor’s Degree in IT field preferred, or equivalent combination of education, training, and experience
Entry-level (no prior experience necessary)
Experience with Remedy, Service Now, or similar issue tracking system
Experience with Jira and Confluence
Technology certification in HW, Networking, or Security Basic statistical analysis skills
Preferred:
Preferred Cruise & Hospitality Relevant Experience:Understanding of relational database fundamentals and basic working knowledge of the product data model
Ability to effectively adapt to shifting priorities, demands, and timelinesStrong problem-solving and analytical skills
Effectively drives results independently and in a cross-functional team environment
Ability to think big picture and step back to understand the context of problems before applying analytical skills to address the issues at a more detailed level
Highly motivated self-starter with excellent organizational and time management skills; ability to work with minimal direct supervision once adequately trained.
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
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