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About the role

The Field Account Manager (FAM) is a sales position, responsible for Customer Relationship and Retention for LexisNexis Risk Solutions products and solutions in an assigned territory or industry-specific vertical. This role will be responsible for identifying upsell and cross-sell opportunities of existing Customers, working with the Sales and Professional Services Team to bring deal to closure as well as monitoring accounts for renewals.

Responsibilities

• Responsible for Customer relationship and retention

• Proactive selling and retention of products to existing customers in order to achieve and exceed established sales revenue and other performance targets

• Conducting appropriate consultative selling processes including product demonstrations, presentations and tender responses

• Retain and grow key services within existing customer base

• Actively monitor Customers for renewal

• Engage with Customers to limit cancellations

• Provide Customers training in an ad hoc fashion or coordinate with corporate trainers as needed

• Create and provide usage reports to customers

• Facilitate document translations as needed

• Liaise with internal teams to resolve customer issues

• Assist Customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queries

• For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.

• Other: Timely production of regular and ad hoc sales report

• Consistent use of CRM system in line with business requirement

• Perform other duties as assigned.

Qualifications:

• Required level of education: BS / BA or equivalent

• Experience: 4-8yrs proven sales/sales support experience

• Ability to close a sale

• Work experience in a professional sales environment is desirable

• Strong organizational, time management and forecasting skills

• Understanding of professional research process and having the ability to quickly develop an in-depth understanding of LexisNexis Risk Management products and solutions, and how they apply to the customer's needs.

• Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge

• Able to work as part of a team, accomplishing mutual team goals

• SalesForce knowledge is a plus

Trabaja de una manera que funcione para ti

Promovemos un equilibrio saludable entre el trabajo y la vida en toda la organización. Ofrecemos una perspectiva de trabajo atractiva para nuestra gente. Con numerosas iniciativas de bienestar, licencia parental compartida, asistencia al estudio y sabáticos, le ayudaremos a cumplir con sus responsabilidades inmediatas y sus metas a largo plazo.

• Trabajar horarios flexibles: flexionar los horarios en los que trabajas en el día para ayudarte a encajar todo y trabajar cuando eres el más productivo

Trabajando para usted

Contenido de beneficio por país

Sobre el Negocio

Como líder mundial en información y análisis, ayudamos a los investigadores y profesionales de la salud a avanzar en la ciencia y mejorar los resultados de salud en beneficio de la sociedad. Basándonos en nuestro patrimonio editorial, combinamos información de calidad y vastos conjuntos de datos con análisis para apoyar la ciencia y la investigación visionarias, la educación para la salud y el aprendizaje interactivo, así­ como la atención médica y la práctica clínica excepcionales. En Elsevier, su trabajo contribuye a los grandes desafíos del mundo y a un futuro más sostenible. Aprovechamos las tecnologías innovadoras para apoyar la ciencia y la atención médica para asociarnos en pro de un mundo mejor.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.