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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

The InterContinental Rome Ambasciatori Palace is a luxury hotel in the center of the City with 160 rooms and suites in warm tones, natural materials, enriched with neoclassical and contemporary details. Opened on May 2023 and located in the heart of Rome, on the legendary Via Veneto, in a 1900s building originally used as the library of the American embassy and later repurposed to accommodate visiting ambassadors to Rome, the InterContinental Rome Ambasciatori Palace is an icon of the Dolce Vita.

A pleasant place to live and that you can’t do without tell.

Your day to day

For our International Luxury Hotel Brand located in the heart of Rome, we are looking for a passionate and efficient Front Office Shift Leader to coordinate our Front Office operations for both day and night shifts. The ideal candidate would provide excellent customer service, making sure operations are supervised and completed to the highest level.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcome;

• Acknowledging Loyalty programs and returning guests in person or over the phone;

• Coordinating daily tasks in FO making sure they are completed within required time frame ensuring appropriate follow up;

• Cooperating with Night Manager to ensure smooth operations overnight;

• Main point of contact for guest complaints and emergencies during night time;

• Mantaining highest level of communications within all departments making sure crucial information is conveyed at all times;

• Be the first filter for guest complaints, applying ILEAD principles;

• Taking, managing, and receiving payments for guest bookings;

• Making the check-in and check-out process feel swift and seamless;

• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations;

• Our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations;

• Reporting to Front Office Manager / Assistant;

What we need from you

• Excellent communication skills;

• Problem-solving skills, turning issues into opportunities so every guest leaves with great memories;

• Fluency in the Italian & English language - extra language would be preferred, but not essential;

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS;

• Preferred working experience with supervisory roles within International Luxury Hotel Brands.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.