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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Casualty Claims Adjuster

Reporting

Regional Director

Key Roles

This position is within the Casualty Claims Team and will include the desk-top administration, investigation and negotiation of a portfolio of liability injury and damage claims and other claims related activities.

Specific Role and Responsibilities

• Proactive end to end management of a portfolio of 150 – 200 casualty files with specific closure and quality targets

• Early Settlement of injury claims

• Work with Solicitors on litigated files and pro-actively manage a litigation claims portfolio

• Provide an excellent customer service to our clients

• Work as part of a team, liaising with other field adjusters and other areas of the business

• Represent the business in a professional and positive manner at all times

• Maintain a positive attitude when faced with challenging circumstances and changing business needs

• Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary

• Assist with mentoring, training and support of other members of the team

• To develop and maximise opportunities in order to promote the business

• Support the development and implementation of the Liability strategy to enable the delivery of overall business targets

• Management of key Client accounts, compilation of reports and attendance at Client meetings

Qualifications/skills

• Minimum competency requirements accredited, CIP Qualification Progress towards ACII and /or Legal Qualification desirable

• Minimum of 3 years’ experience handling liability claims

• Injury claims handling experience, negotiation and administration skills highly desirable

• Decision making skills and sound numeric skills required

• High level interpersonal and communication (verbal/written) skills

• Experience working in a pressurised environment with tight deadlines

• Demonstrable history of claims management and negotiation with external parties

Preferred Skills and Experience

A clear understanding of injury case reserving, valuing quantum and settlement/negotiation tactics within the Irish jurisdiction.

Demonstrate experience in early settlement of injury claims, direct contact with Plaintiff’s Solicitors and involvement in settlement meetings for complex personal injury claims.

The ideal candidate must be a Team Player with a positive attitude and have the following skills and attributes:

• Technical proficiency in relevant legislation/ acts / case law to assist liability determination

• Detailed understanding of processing of liability claims and ability to assist team members

• Highly motivated, proactive and with excellent influential skills to influence both internally and externally

• Demonstrate impartiality and a sense of fairness

• Possess excellent communication skills, both written and verbal

• Possess a high level of organisational skills and problem solving ability

• Show tact, sympathy and patience

• Excellent understanding of the business strategy and able to promote the business to customers (insurer, intermediary and end customer / policy holder)

• Customer orientated and displays a willingness to meet and understand customer’s needs

• Demonstrate excellent attention to detail and accuracy

• Possess excellent negotiating skills

• A full understanding of market agreements / developments and quantum

• Ability to initiate new process improvements

• Have a “can do’ attitude and demonstrate a desire to deliver performance excellence

• Have proven team-working skills and the ability to see the "big picture"

• Possess an ability to maintain focus, control and positivity under pressure

Benefits of working for Sedgwick in Ireland

• Professional and personal development opportunities

• Sedgwick Training Academy courses

• Health Insurance Scheme

• Tax Saver Travel Scheme

• Sedgwick's Sports & Social Club

• On-Site Gym

• Montessori & After School Care

• Discount Benefits

• PHI and Life Cover

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)