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Field Service Engineer - Permanent

Great opportunity to join our dedicated team of Field Service Engineers. Covers London region including North/West, East and Central London. Company van for business use is provided.

If you're an experienced medical devices engineer looking for new challenges in 2024, who enjoys working independently, can organise your day efficiently and enjoys interacting with customers, this could be the role for you!

What you will do

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.

This role is within Stryker ProCare Medical Division to provide support on following product categories.

Advanced and Basic Life Support: Defibrillation and CPR devices

Acute: Hospital beds, Patient trollies/stretchers, Temperature Management System.

Patient Transport: Power Load System and associated Patient Cots, Powered Chair - Ambulance Services

Essential duties & responsibilities:

• Repair and check Electronic / Mechanical Stryker products

• Complete Planned Preventive Maintenance (PPM) and calibration according to MDR on customer site

• Utilize software and technological tools to maintain proper records, and access technical information

• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices

• Fulfil Service contracts with planned maintenances

• Delivery of technical Training to internal & external

• Perform Installation of Stryker systems on customer site

• Perform Software & Hardware Upgrades

• Efficient and thorough documentation of service activities for internal and external reference

• Ensure traceability of all field-based Stryker products through reporting tools

• Provide technical support to Internal and external customers

• Escalate opportunities and issues appropriate team meetings

• Ensure excellent follow-up on all customer-initiated issues

• Ensure service provided is invoiced if not under warranty

• Scheduling of Customer visits in cooperation with Customer service

What you need

• Educated to degree level in Engineering/Medical Electronics or equivalent, at least one of the following: Electrical / Electronic / Biomedical / Mechanical or HNC/HND in a technology subject with relevant experience.

• Fluency in both spoken and written (technical and medical) English and local language

• Adequate IT knowledge (Microsoft Office, Oracle, Service Max, Outlook)

• 3 year hands-on experience in Medical electronics, combined with good mechanical skills

• Experience in a Field Service role within the hospital environment and health care work

• IT experience on administrative and technical level

• Experience and ability to build relationship with internal & external customers to drive brand loyalty

Who are Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com .

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.