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Your day-to-day

Ensures the prospecting, loyalty enhancement, promotion and sales of rooms, conferences and banquets for given segments and applies the hotels' commercial policy.

Develops the loyalty, market and conquest plans for the defined targets and according to the markets and intermediaries.

Implements sales action plans (account plans, account goals, strategy by segment, calendar-action plan).

Maintains and develops his existing markets, anticipates emerging markets and studies the competitive market.

Travels locally and internationally (client visits, trade fairs, roadshows, training, etc.) while respecting current budgets.

Ensures the processing of important guest requests in a personalized way and formulates proposals adapted to the requests.

Establishes estimates according to clients’ requests and conducts commercial negotiations.

Is responsible for negotiation, site inspections and contract signing.

Maintains high quality contact with key clients.

Listens constantly to the clients, pays attention to their reactions and comments and to the eventual reasons for dissatisfaction. Informs his hierarchy in order to make the necessary changes to restore client satisfaction.

Enters information into Delphi and Opera (with activity management, notes), coordination of inspection visits, fam trip, etc.).

Rigorously records all information about a potential hotel guest, whether for banquets, conferences or rooms, and transmits this information to the appropriate people.

Keeps up to date with regards to market trends.

Knows perfectly our offers in order to be able to provide any information to our guests.

Keeps informed of all events taking place inside and outside the hotel (fairs, conventions, meetings, exhibitions, etc.) and ensures that all employees present are duly informed.

Builds and maintains effective relationships with the other departments.

Conveys the right values and the good behaviors in his service as well as towards his colleagues and his hierarchy.

Informs the Management Team of any incident or problem that occurs during work hours, particularly those he is not able to solve or whose importance justifies it, whether it concerns work-related issues or employee-related problems.

Applies procedures and policies within the hotel and all new procedures according to the management orders and submits new propositions to the Management in order to improve the department efficiency.

Applies the internal procedures in terms of health, hygiene and safety.

Applies and enforces environmental good practices in his department, particularly as part of the Green Globe certification (waste sorting, black & white printing, paperless meeting, etc.).

May exceptionally perform other duties at the request of his hierarchy.

What we need from you

Higher Degree in Hospitality Management and/or Business Administration. 3 to 5 years of experience in a similar position within a hotel establishment of the same category (4- or 5- star).

Fluent French and English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

Excellent computer skills and knowledge of Delphi and Opera.

Strong relational skills, open-mindedness.

Excellent observation and listening skills.

Strong communication and negotiation skills.

Strong organizational skills, reactivity and rigor.

Adaptability, flexibility, proactivity.

Strong business- and result-orientation.

Sense of discretion and confidentiality.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.