Job Information
St. George's University Admissions Coordinator, International in United Arab Emirates
Admissions Coordinator, International
The Admissions Coordinator serves as a representative of Healthcare Education Support Service to provide admission support and process student applications to ensure application readiness for the different stages of the application process for applicants residing outside the US and Canada. The primary responsibility of the Coordinator is data entry, which requires a high level of speed, accuracy and confidentiality to properly support recruitment initiatives toward reaching the enrollment goals of the University for all programs. The Coordinator will work closely with the International Admissions Officers, who communicate with the assigned prospective students from application through matriculation and are expected to provide customer service to all assigned students, while the Coordinator provides the necessary backend support. In addition, the International Admissions Coordinator is expected to maintain a high level of efficiency and accuracy in the processing of applications to all programs in the University to support the efforts of the Faculty Student Selection Committee. The primary objective is to provide support to the International Admissions Officers to help inform, guide, and present qualified applicants to the Faculty Student Selection Committee, and to ensure a smooth matriculation of accepted students. The International Admissions Coordinator will be a key driver in the admissions process and will report into the Director, International Admissions.
Essential Functions
Work with the International Admissions Officer to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to matriculation.
Enters, updates and verifies data into various systems.
Manages multiple departmental email inboxes, distributing questions and requests accordingly for immediate response and processing (uploading and indexing) documents into the document imaging system.
Clarify questionable or incomplete data on source documents
Performs a variety of coding tasks including daily audit tasks as necessary to ensure adherence to data entry and processing standards
Work in tight partnership and in support of International Admissions Officers and Regional Recruiters/Directors to provide a seamless concierge experience.
Work closely with the International Admissions Officers and Regional Recruiters/Directors during the acceptance stage regarding deposits, housing, flight information, etc., identifying all candidates who seem concerned about eventual enrollment at St. George’s University (SGU).
Based on department strategies and goals, provide daily prioritization for International Admissions Officers on service needs of students, communication priority, and identification of applicants to escalate to Senior Leadership.
Serve as secondary point of contact, assisting the International Admissions Officers as necessary, to prospective students and applicants, providing consistent, accurate and timely information about the University, ensuring that their experience with SGU is a pleasant and efficient one.
Facilitate student enrollment, housing, and registration processes.
Assist in admission projects as requested.
Perform other duties and miscellaneous administrative projects as needed.
Essential Skills
Dynamic individual who demonstrates passion, heart, positivity, and teamwork.
Commitment to teamwork and customer service
Well-spoken and articulate; strong written communication skills
Able to effectively and proactively network with peers and at all levels of University staff and administration.
Able to work well under pressure; significant organizational skills, ability to set priorities, identify and solve problems, and responsive to customer care
Willingness to learn new software and systems
Strong keyboarding and computer skills – experience in Salesforce and Microsoft Office Applications (Word, Excel) preferred
Ability to represent the Office and the University in a professional manner
Qualifications
Experience in international educational curriculums preferred but not essential
Bachelor’s Degree preferred
Hours and Travel
A typical work week is Monday through Friday 9am to 6pm.
Flexible hours required to implement initiatives and execute deliverables, especially during peak admission periods.
Flexibility and willingness to work evening hours and weekends in support of peak-time initiatives. Flexibility to work hours outside of normal business hours to accommodate students throughout various time zones.
Some travel may be required
Work Environment/Physical Demands
This job is performed in a positive, creative and collaborate environment
Position is based in Dubai
Unsocial and weekend work required at certain peak periods.
Ability to work early in the morning and/or late in the evenings as required, due to time zones
Ability to travel if needed
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.