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Inside Sales Support Representative

General Information

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City

Virginia Beach

State/Province

Virginia

Country

United States

Department

Presales & Implementation

Date

Friday, July 5, 2024

Working time

Full-time

Ref#

20033563

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Presales & Implementation

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

37,920

Annual Base Salary Maximum

75,840

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

OVERVIEW:

• To provide support to the outside sales account managers which allows the team to achieve maximum profitability and productivity in line with company vision and values. Provide excellent customer service as an additional customer contact.

• Individuals who succeed in this role take ownership of the situation presented and know how to prioritize to ensure a positive resolution. This is a dynamic role that requires a flexible proactive professional who has a vested interest and is accountable.

ESSENTIAL RESPONSIBILITIES

• Help customers select products based on the customers' needs, product specifications, and interests.

• Respond to customers' requests for pricing, availability, and product uses and creative ideas, and samples.

• Prepare quotations according to bid specifications, with accurate configurations.

• Participate and complete required vendor and internal sales training

• Participate in formal bid requests as required

• Learn and leverage different manufacturer promotions and contracts

• Register deal opportunities that require manufacturer sales registration that yield additional front-end or back-end funds

• Compare vendor and distributor pricing to find or initiate most aggressive cost pricing possible

• Respond and assist customers that call in with a need or question

• Order entry and tracking

• Participate in proactive selling techniques such as warm-calling to existing customers

• Create and maintain standardized price lists for existing customers as requested

• Participate in meetings with sales representative(s) to discuss any projects, account issues, accounts receivable issues, inventory issues, etc.

• Perform at or exceed team and individual revenue and profit sales goals as assigned by manager(s)

• Help manage and coordinate customer projects, roll-out and deployments

• Complete administrative reports for commissions, open orders, and other sales history reports requested by internal and external customers

• Work with vendors on all product returns and cancellations, along with processing internal paperwork required

• Participate in the development of workflows surrounding specific customer procurement processes such as ServiceNow, Equalevel, Exostar, Ariba, etc.

• Assist Operations with the maintenance of inventory levels by working closely with distributors on project and order roll-out

• Provide feedback to management for continual process improvement

• Other responsibilities as required by management

#LI-CL1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.