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Description

Amazon is building some of the largest distributed systems in the world, and we need technical leaders to build, deploy, support and operate the next generation of compute and storage platforms for our customers. Amazon’s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the operation of thousands across a highly complex global infrastructure.

Do you have experience managing a centralized team providing 24x7x365 real time monitoring, incident response, communications management and reporting of data centre physical infrastructure?

The ideal manager will be responsible for a medium, geographically diverse team of highly qualified network engineers and operations monitoring engineers.

You will also be responsible for organizing our team to proactively monitor data centre facility availability and reliability meeting defined service level agreements. The successful candidate will be responsible for the management of entry level and middle level operating engineers to solve for shift coverage, onboarding of new employee and training, and development of team procedures and processes. The manager will also act as an incident management escalation point for the data centre team.

This leader will be integral to our operations senior leadership team, collaborating with our engineering and operations teams on new solutions and designs. Our engineers, managers, and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

As the world’s largest cloud provider, Amazon Web Services is redefining the IT industry with more than 200 fully featured products and services. Every day, our global team of diverse builders deliver cloud technology solutions that help millions of customers achieve their business goals. We’re growing the technology platform of the future so our customers can collectively change the world. Come build with us.

Key job responsibilities

This is a representative list of the general duties that may be required of the position and is not intended to be all-inclusive:

• Manage all Engineers towards departmental and company wide goals

• Hire, supervise and develop Engineers across all shifts to accommodate a 24x7x365 schedule.

• Excellent and positive communications skills when working with customers, vendors and employees

• Oversee day to day Operations centre, escalations, ticketing and communications with customers (internal & external)

• Develop processes and procedures within the Operations centre to comply with unique customer based requirements where needed.

• Update and maintain documentation associated with processes and procedures

• Continuously improve and develop tools that will increase productivity and team performance.

This team supports 24/7 electrical/mechanical systems in a data centre environment, and periodic on-call duties with ability to drive into workplace for critical events/needs will be required.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Basic Qualifications

• Bachelor’s Degree in Electrical, Mechanical, Computer or other type of Engineering; or have 5+ years of relevant work experience

• 3+ years of managerial experience

• 5+ years’ experience working on or maintaining physical infrastructure equipment; strong understanding of control’s systems

Preferred Qualifications

• 5+ years’ experience working in a large-scale data centre

• 3+ years’ experience in a Network Operations Centre (NOC)

• 3+ years’ experience IT support

• The ideal candidate not only understands data centre IT Infrastructure, data centre facilities infrastructure, and how the two entities co-exist, but has proven ability to improve the relationship between the two groups.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.