Military Spouse Connection Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12014975 Requisition ID: 106625

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water\'s 6,500 talented professionals leverage their significant expertise and the company\'s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest \$30 to \$34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron\'s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency\'s WaterSense Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

• With minimal guidance, responsible for configuring, installing, troubleshooting and providing support to all software/hardware for IT users\' desktops, laptops, printers and mobile devices. Advises Level I.
• Support on moderate to complex technology issues, incidents and problems and provides guidance and direction to Level I support analysts for issues, incidents and problems associated with telephony systems, personal computers, first level LAN/WAN support and adherence to IT standards including PCs and wiring Involved in the rollout and installation of new software packages, upgrades, new desktop hardware and may perform end-user training.
• Maintains desktop software and hardware; supports mobile workforce.
• Provides level II and III support, to IT users for software/hardware end-user computing and desktop-based LAN systems; escalates malfunctions to level III support when necessary.
• Documents problems/ resolutions and maintains asset inventory.
• Assist with new hire on- boarding, Work with hiring managers, obtain assets, Desk setup, track ID provisioning, provide technical on- boarding on first day.
• Participates in the testing/ evaluation of new desktop packages and implements prototypes.

Key Accountabilities

Provides training, guidance and mentorship to less experienced technicians analysts.

Responsible for deploying technological trends and solutions to enhance the enterprises competitive edge.

Provides maintenance and support for client products, peripherals, servers, mobile devices, networks and physical moves.

Provides maintenance, installation, and support for client software.

Configuration, deployment and implementation for new assets and/or lifecycle replacement.

Applies and enforces all Change Management policies and procedures.

Provides 24 x 7 after hours technical field support.

Provides data to assist with root cause analysis process when solving problems and implements solutions that will prevent the problem from reoccurring.

Work with vendor support for hardware and software resolutions.

Escalates deficiencies in technical processes and inform Management.

Documents and maintains local software installs and all site surveys.

All other duties as assigned.

Forecasts lifecycle replacement for all hardware and present to Management.

Performs & audits all asset inventory for assigned locations.

Keeps all associated inventory data current.

Identifies all missing assets via cross referencing.

Completes asset retirements as d