Job Information
Rise Baking Company Import/Export Specialist in Tucker, Georgia
Location: This is a 100% Onsite Role at our Tucker, GA manufacturing plant.
Pay Range: Hourly Position; $20.68-$27.50/hour
Job Purpose
Professionally and accurately manage customer orders from receipt to invoice ensuring orders arrive on time and in full.
Essential Functions
Manage orders from receipt to the point of invoicing ensuring each order has accurate manufacturing lead time, shipping method, pricing and, if required, customer confirmation
Review shipped orders daily and prepare for invoice the same or next day after being released from the warehouse, including final review of order details; proactively communicate to customer or contact anything that may impact how their order is received, e.g., shorts or delays
Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern
Manage inventory for discontinued stock (obsolescence)
Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners
Research and investigate issues; find root cause, solve, and develop proactive solutions to prevent recurrence
Comply with all food safety requirements, training, policies, and procedures
Perform other job-related duties as assigned
Professionally and accurately manage customer orders from receipt to invoice ensuring orders arrive on time and in full
Process all documents needed for domestic, export, and import shipments including customs documents and FDA data sheets
Qualifications (Education, Experience, Competencies)
Basic knowledge of domestic and international transportation regulations, policies, and procedures such as the Harmonized Tariff Schedule of the United States (HTS)
Familiarity with Shipper’s Letter of Instruction (SLI) and FDA and export regulations
Associate’s degree and/or 3 equivalent years of work experience
Customer service experience including transportation planning and working with 3PL service providers
Experience in food manufacturing as well as retail and foodservice distribution channels preferred
Strong computer skills including Microsoft Office with advanced skills in Excel; experience with ERP Systems, EDI Systems, and Microsoft Great Plains preferred
Professional demeanor with strong written and verbal communication skills
Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions
Ability to effectively communicate with multi-level personnel as well as customers and their representatives
Ability to work cross-functionally, convey complex issues, and maintain confidentiality
Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment
Ability to think quickly and handle frequent change
Self-motivated, goal oriented, quality driven, and capable of working independently