Military Spouse Connection Jobs

Job#: 2031537

Job Description:

Our great client in Troy, MI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to[email protected].

Specifically, you will be responsible for:

• Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
• Managing proprietary software changes and the introduction of new and highly complex technologies
• Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
• The resolution of all field computer associated problems
• Leveraging a ticketing system to manage workflow
• Working occasionally with vendors; tracking service agreements
• Maintaining appropriate inventory to get new users up and running in short order

Bring Your Best! What this role needs:

To meet the basic qualifications for this role you must have:

• 2 years of Level 1 Help Desk experience
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

To be a strong fit for theTechnology Success Specialistopportunity, you will have:

• An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
• 2+ years of Level 1 and 2 Help Desk experience preferred
• Demonstrated success troubleshooting PC related problems in a Windows environment
• Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
  • Answer basic troubleshooting questions for desktop computers / laptops
  • Support and maintain a LAN/Server
  • Install system changes
  • Provide sign-on maintenance/assistance
  • Set-up and maintain networked computers
  • Order network office computers and track maintenance agreements
  • Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
  • Experience working with vendors preferred
  • Ability to travel locally to the corporate and district offices

In addition to your technical skills, success will require the following core competencies and characteristics:

• Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
• Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
• Strong written and verbal communication skills
• The ability to balance multiple priorities; strong demand management skills

EEO Employer

Apex Systems is an equal opportunity employer.