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Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/) !

THE ROLE: The Service Center Specialist is responsible for performing sales and branch operations tasks ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO), health, dental, vision, 401K investment savings plan, and other additional miscellaneous benefits. This role will also:

• Processes orders for products and/or services from sales staff or direct customer contact and distributes order sheets to respective departments.

• Gives price quotations, completes order sheets and checks the price and quantity of each item listed.

• Manage inbound phone calls, online inquires and customer walk-ins

• Able to perform routine tasks related to the process that they support

• Strong collaboration with customers and branch staff on dealing with issues

• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail

• Ability to document tasks in process flows

• Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary

• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms

• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order

• Reviews autorenewals of contracts and supports contract additions identified by branch staff

• Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off

• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair

• Supports branch staff in compiling metrics

• Assists branch manager and service staff ensuring customer requests are completed in a timely manner

• Ensure correct time entries and appropriate billing is maintained for projects and service engagements

• Obtain and updates forms of payment to process for service orders from customers

• Ensures all service operations and part numbers are added to service orders

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization

• Take care of internal and external customer needs and expectations

• Demonstrates high impact culture through innovation, accountability and empowerment

• Must be able to function in a team environment; usually works with direct supervision but can work independently

QUALIFICATIONS:

Education & Experience Requirements:

• High school diploma or equivalent

• Office Administration - fast paced environment preferred

• Computer proficiency to include Microsoft Suite and math skills

Skill Requirements:

• Understanding of general business concepts

• Strong communication skills

• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

• Experience with Enterprise Resource Planning (ERP) tool

• Forklift Certification preferred

DAY IN THE LIFE: General office environment and use of computer equipment. (Light Lifting 20-25 pounds) In this role, the working environment is mostly indoors but may frequently be exposed to outdoor weather extremities, use of PPE, exposures to hazardous material, loud noise, etc. and the physical demands may include but not limited to regularly sitting, standing, bending, stooping etc.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! (http://www.xylem.com/) Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

#LI-JO2

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.