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EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

Professional Services Portfolio and Program Manager

Job Summary

Enterprise DB is seeking a highly motivated and experienced CX Portfolio and Program Manager to join our team. The CX Portfolio and Program Manager will be responsible for customer success data strategy and integrity, reporting and monitoring business performance and optimizing operations and processes within the Customer Success team to drive efficiency and effectiveness.

Key Responsibilities:

• Manage and improve the operational processes associated with planning, pricing, developing, enabling and rolling out lifecycle services for EDB’s customers

• Collaborate with various stakeholders to define and develop a CX Solution Portfolio that drives customer success and ROI

• Measure, analyze and refine services based on customer, partner and internal feedback, financial results and other relevant metrics

• Lead and contribute to other CX initiatives to support customer value realization, retention and growth and improve the efficiency, effectiveness and satisfaction of the CX team

• Develop communication materials and host internal events/meetings related to CX initiatives and regular meetings, such as CX All Hands Calls

Requirements:

• Strong project and program management skills, including proven success with project management methodologies and tools

• 2 years in a Professional Services Program Management or Practice Role

• Advanced skills in Google Slides/Microsoft PowerPoint.

• Intermediate skills in Google Sheets/Microsoft Excel.

• Strong cross-functional project management skills

• Competency with Salesforce reporting

• Excellent analytical and problem-solving skills

• Strong communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced, dynamic environment

• Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems or Related field

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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