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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon's Controls Deployment and Service (CDS) Systems Engineers are responsible for the scaling and maintenance of the Amazon Control Systems across our global data center infrastructure. As a Systems Engineer in the APAC CDS team, you will play a critical role in deploying, configuring, and troubleshooting the various components that make up the Control Systems architecture. This includes configuring device settings, diagnosing technical issues, deploying software changes, and collaborating with cross-functional teams to ensure the successful operation of Amazon Control Systems across our data centers. You will also contribute to the continuous improvement of Amazon Control Systems support practices. You will work in a dynamic, fast-paced environment, leveraging your strong technical skills and problem-solving abilities to keep our critical infrastructure running smoothly.

If you're a self-motivated, adaptable engineer who thrives on tackling complex challenges, this is an excellent opportunity to make a direct impact on the reliability and scalability of Amazon's global data center operations.

Key job responsibilities

• Configure and maintain device settings, collaborating with Controls Engineering and Software teams on sequence of operations. Ensure accurate system configuration management across sites.

• Deploy software updates and manage controller provisioning. Deliver timely and successful software deployments with minimal service disruptions.

• Provide technical support and troubleshooting for the Amazon Control System components, including mechanical, electrical, and software systems. Quickly diagnose and resolve incidents impacting system functionality and data center operations.

• Work cross-functionally with teams like CDS, Operations, and Software Development to ensure successful control system deployment and operation. Demonstrate strong communication and relationship-building skills.

• Investigate and resolve commissioning observations related to Amazon Control Systems, escalating issues as needed. Respond to commissioning observations within SLAs, prioritizing critical issues.

• Document processes, maintain run-books, and contribute to continuous improvements of Amazon Control Systems support practices. Enhance knowledge sharing and drive process enhancements.

A day in the life

• Be at the forefront of mission-critical infrastructure: As a Systems Engineer, you'll play a vital role in maintaining the reliability and scalability of Amazon's global data center operations. Your work will have a direct impact on the availability and performance of the infrastructure that powers AWS.

• Continuously learn and adapt: The control system platform and supporting technologies are constantly evolving. You'll have the opportunity to gain deep expertise in industrial control systems, software deployment, and cross-functional collaboration. Your ability to learn quickly and adapt to change will be essential.

• Collaborate across teams and time zones: You'll work closely with a diverse array of teams, including Controls, Operations, and Software Engineering, as well as many other Amazon teams. Navigating these relationships and aligning on complex technical and operational issues will challenge you to improve your communication and problem-solving skills.

• Make a visible impact: The APAC CDS team is at the forefront of Amazon's efforts to "own the stack" of data center controls systems. Your contributions to enhancing the control system platform and supporting processes will be directly visible and appreciated by the broader organization.

• Be part of a dynamic, talented team: You'll be part of a highly skilled, collaborative CDS team that is dedicated to delivering world-class data center infrastructure. The pace and scale of Amazon's operations will push you to constantly grow and improve, surrounded by talented colleagues who share your passion for problem-solving.

About the team

The Data Center Capacity Delivery Asia-Pacific Controls Deployment and Service (DCCD APAC CDS) team delivers and services the control systems which monitor and ensure the health of our data centers. APAC CDS’ mission is to safely provide our customers with the unmatched reliability, security, and performance that AWS is known for. APAC CDS covers six business domains of deployments, projects, service, colo, on-call support, and management.

As Amazonians, we work in a competitive environment. Our customers are always beautifully, wonderfully dissatisfied. Being successful in our roles is not just about doing our jobs well, but also evolving and innovating. Change is the only constant, and applies to our customers, our roles, our team organization, our tools, and our mechanisms.

To be successful in this team, you will also have:

• Ability to thrive at the pace and scale of Amazon

• Ability to work independently and manage multiple competing priorities

• Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours

• Ability and willingness to travel domestically or globally as and when needed

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

1. Unix/Linux systems administration: Experience in administering and troubleshooting Linux/Unix-based systems, including experience with scripting and automation using tools like ps, grep, etc.

2. Programming: Experience in programming languages, preferably Python and shell scripting

3. Systems troubleshooting and problem-solving: Experience diagnosing and troubleshooting networking, application programming interfaces (APIs), or diagnostic logs.

4. Collaborative working style: Demonstrated skills in cross-functional collaboration with diverse teams, with the ability to prioritize multiple concurrent requests to achieve project goals.

Preferred Qualifications

1. Critical environments experience: data centers (preferred) or other critical environments (defense, pharmaceutical, hospitals, research laboratories, oil and gas)

2. Electrical or mechanical controls systems experience

3. Controls construction or service experience, in one or more of:

a. Controls system architecture design

b. Controls system installation

4. Education and certification:

a. B.S. in Computer Science, Software, Electrical or Mechanical Engineering, or related discipline

b. Project Management Professional (PMP), PRINCE2, or related project management certification