Military Spouse Connection Jobs

Description

We are currently seeking applicants for a junior level Asia Client Services position at our Tokyo office.

The Client Services team works closely with our Sales Teams to deliver the Tradeweb suite of

products to our clients on the buy side. As a Client Relations Representative, you will be expected to

deliver an excellent level of service to all clients, dealing with requests for information, queries and

problems in an efficient and friendly manner and developing and maintaining a thorough

understanding of our products and services in order to meet with our clients’ demands. This is a great

opportunity for a candidate looking for a career in FinTech.

Job Responsibilities:

• Support buy side clients with general platform / product queries

• Support internal teams in getting clients connected, delivering initial user training

• Work directly with the Sales Teams to onboard new clients, including training and the timely

completion of relevant legal processes and documentation

• Ownership of some buy side procedures and documentation

• Fostering productive relationships with both Clients and other Sales & Client Services

Representatives; and supporting team efforts to deliver great service

• Ensuring the system is prepared for daily trading and monitoring for potential problems

throughout the day

Required Qualifications:

• Native level Japanese, business level English, both written and oral is required

• Educated to degree level or equivalent

• Class-1 JSDA Sales Representative Qualification

• Customer service or administrative experience within Financial Services is advantageous

• Able to prioritize tasks and maintain a professional approach under pressure

• Proven ability to work as part of a team

• Strong attention to detail

• Results oriented and motivated to deliver excellent client service

Company Description

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Private Policy Statement Link:

https://www2.tradeweb.com/l/105492/2021-05-05/h7v2kl/105492/1620231674fqv9j2ci/Tradeweb_EU_Applicant_Privacy_Policy.pdf

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