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Now Hiring! Customer Service Representative II

Schedule: Tuesday - Saturday, 7:00 AM - 7:00 PM

Payrate: 18.50/hr

Overtime: 27.75/hr

We are looking for a dedicated Customer Service Representative II to join our team and help us deliver outstanding service. In this role, you will work directly with drivers, customers, and business partners to ensure we meet our commitments and exceed customer expectations.

What You'll Do:

• Assist customers and business partners via phone and email.

• Handle customer complaints calmly and professionally.

• Diagnose, assess, and resolve issues efficiently.

• Monitor the progress of delivery routes and ensure they stay on track.

• Scan haul-away pods and verify stamps.

• Process changes or cancellations to delivery orders.

• Communicate updates with account managers and customers on load statuses.

What You’ll Need:

• Minimum Experience: 1 year of experience in a customer service role, preferably in a call center environment.

• Skills: Proficiency in Microsoft Office (Word, Excel, & Outlook).

• Preferred:

• High school diploma or equivalent.

• Bilingual (English/Spanish).

• Strong customer service skills with a focus on issue resolution.

• Excellent organizational skills and ability to multitask.

• Ability to work under pressure while delivering effective solutions.

What We Offer: We offer excellent benefits including medical, dental, vision insurance, a 401k plan, and weekly payment with direct deposit or paycheck.

If you're passionate about customer service, thrive in a fast-paced environment, and are ready to make a difference, apply today to join to our Team.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.