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Line & Ramp Communications Coordinator

Location:

Teterboro, NJ, US

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Requisition Id: 2710

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Line & Ramp Communications Coordinator is required to coordinate and communicate all aircraft operational activities to both Customer Service and Line & Ramp Teams. This role has a direct responsibility for, but not limited to, ensuring that all aircraft are covered, serviced, and closed within a timely manner. This role further serves customer needs and the requirements of their aircraft in accordance with Jet Aviation policies and procedures.

Compensation Data

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $21.00 - $23.00 per hour

Minimum Requirements

• High School Diploma/GED

• Ability to keep attention to detail, a professional and courteous demeanor and the ability to handle a high-volume of email traffic, phone calls, documentation and communication with various teams and leadership.

• Excellent time management skills

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Teams) and solid general computer skills and ability to enter data into spreadsheets and Word documents.

• Ability to perform daily duties without direct supervision both independently and as part of a team.

• Availability to work different shifts, including weekends and holidays.

• Ability to work under difficult weather conditions: rain, sun, heat, and cold.

• Ability to communicate in English fluently, both written and verbally.

• Minimum two years’ work experience in aviation field.

• Must be at least 18 years of age, have a valid drivers license with a clean driving record.

• Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section

• Must obtain an Airport ID Badge within 30 days of employment

Main Responsibilities

• Maintains Ramp Safety/Security by enforcing airport rules and regulations and responsible for adhering to all Company safety policies and procedures.

• Closely monitors flight schedules and answers radio calls from aircrafts and disseminates information (arrival time/departure time, required services, etc.) to the appropriate departments ensuring resources are distributed to mitigate any potential delays.

• Communicates regularly, as necessary, with all departments and aircrafts regarding the coordination of the aircraft’s services.

• Tracks and maintains accurate records of all aircraft arrival and departure information using applicable Company software

• Communicates with Customs and Border Patrol regarding international arrivals and departures

• Establishes and maintains solid professional relationships with all aircraft Pilots and Crew

• Generate daily and monthly reports for management and other team members

• Responsible for informing management of unusual occurrences or the need for management intervention.

• Assist FBO with other line & ramp duties such as catering, aircraft amenities (ice, water, coffee), coordinating ground transportation for customers, serves as backup for answering phones and other necessary services.

• Other duties may be assigned, as needed.

• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Main Responsibilities Cont.

Desired Characteristics

• Customer Service experience preferred

• Previous experience working in an aviation/airport environment is highly desired.

• Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred.

• Excellent communications skills

• Results driven – able to execute with high personal accountability

• Strong initiative and self-direction

• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues

• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador

• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.