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Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Summary:

The incumbent is responsible for supervising, and providing guidance to Team Members when required, the investigations unit is responsible for resolving in a timely and accurate manner various types of Money Transfer /Money Market inquiries as well as cases requiring compensation payments and/or claims in accordance with established regulations. Ensuring all cases are verified in a timely manner. The incumbent will also be responsible on an ongoing basis for the processing and resolving foreign currency, and other more complexed USD cases, including recommendations and follow-up. Responsible for cases studies and upgrades system testing, enhancements, and various projects relating to system. Provide training and guidance to other departments who utilize Intellitracs. The functional emphasis is geared towards maintaining a high level of service quality along with ensuring sound and safe business practices, and that area satisfactorily fulfills their daily customer and/or process requirements of which will include assisting the unit supervisor with daily reports, when required.

Major Responsibilities:

WORKFLOW MANAGEMENT

• Ensure unit is properly staffed and have the appropriate resources required to satisfactorily fulfilling their daily functional requirements.

• Monitor daily all queues for the investigations section, assist in monitoring ensuring that all work is being handled in a timely manner, including verification of cases.

• Additional MTD/TDOD studies and reporting when and where applicable.

• Participate in testing of new features/enhancements and upgrades of Intellitracs providing feedback to management.

• Attend various meeting relating to system upgrades and enhancements

• System liaison for Intellitracs.

• Provide training to other departments on Intellitracs.

QUALITY CONTROL

• Ensure that all procedures and policies are adhered to.

• Foster and maintain emphasis on our BEST ongoing initiative.

• Development of quality feedback initiatives with staff.

• Provide monthly feedback to ODA departments and front office on improvements to payment from the investigation received.

RISK CONTROL

• Ensure proper and timely escalation on reportable incidence is understood by staff and carried out consistently.

• Ensure that all procedures and policies are adhered to.

• Designated as a Business Continuity Key Staff Member in case of continuity issue.

• Establish monthly sessions with ICRU related to risk regarding investigation from our clients.

Qualifications:

• Understand and apply the various rules and regulations governing investigations Wire room functions i.e., BAFT, UCC4A, etc.

• Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fedwire, foreign currency principles.

• Effectively time manage multiple cases of varying difficulty.

• Able to utilize internal & external resources required for the timely resolution of assigned cases.

• Maintain thorough and accurate records, facilitating unit management review.

• Excellent oral and written communications skills.

• Strong practical understanding of payments and investigation and wire room systems (preferable Intellitracs and BESS).

• 5 to 7 years experience (Investigations/Compensation).

• 2 to 3 years supervisory experience.

Education:

• Higher education preferred with banking and financial background. Operations back-office industry experience required.

The typical base pay range for this role is between $66K - $85K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute