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Job Description

What to Expect in the Role:

A global human resources software company is looking to add 16+ Client Support Consultants to their team. This specific group will be responsible for providing front-line customer support for businesses with a <60 headcount. These associates will work in a call-center environment dealing with inbound and outbound calls. The main goal of this group is to ensure that all clients are provided with the best quality service for all payroll, taxes, benefits, software, etc. related issues. This roles responsibilities include, but are not limited to:

 Managing 25-35 calls per day, both inbound/outbound and ranging in issue complexity

 Providing the best quality customer service through a consultative approach and scheduling follow up calls to ensure resolution was acquired

 Navigating through various systems and comfortable multi-tasking on a day to day basis

 Being resourceful and utilizing internal and external resources to problem solve

 Working through complex situations and requests from clients

 Offer support, conflict resolution as the frontline customer support

 Work alongside other associates as well as partner with other internal stakeholders depending on the issue brought forward

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

2 years of customer service or client support experience

Ability to handle client escalations

High School Diploma / GED required Payroll, Benefits, or HR-focused customer service experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.