Job Information
MyFlorida DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64005381 in TALLAHASSEE, Florida
DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64005381
Date: Jun 28, 2024
Location:
TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32311
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 832155
Agency: Department of Health
Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64005381
Pay Plan: Career Service
Position Number: 64005381
Salary: $40,000.22
Posting Closing Date: 07/04/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Department of Health
Office of Information Technology
End User Computing/Video Conferencing Team
Open Competitive Opportunity
Full-time Career Service Position
Annual Salary: $40,000.22
Your Specific Responsibilities:
This is a professional position responsible for technical guidance and video conferencing services for the Office of Information Technology supported staff across the Department.
Primary Tier 1 and 2 support for Video Conferencing systems.
Assists in training and troubleshooting of end point video services and uses established base line tests with off network video bridges and terminal equipment and does operator video services when needed.
Assist with video conferencing internal and Software as a Service (SaaS) systems utilized by the Department. The supported video conferencing systems and services include but are not limited to PexiP, Polycom/Hitachi Web-Suite, Teams, Go-To, and WebEx.
Assists with conference rooms and meetings hosted on DOH premises. Conference room support includes training meeting leads, assisting with room functionality, in-meeting support, monitoring, and troubleshooting in-meeting issues.
Under the guidance of senior Video Conferencing Team members, assist with conference room designs with vendors and assist with installation/implantation. Includes clearly articulating needs for conference rooms, seeking quotes from resellers/vendors, negotiating technical needs and pricing of room upgrades, assisting with procurement process, and working with installation team to ensure the desired build out is achieved.
Video Conferencing Infrastructure assistance. Under the guidance of senior Video Conferencing Team members, make system administration and configuration changes to the core video technology components including gatekeepers, directory services, off network traversal devices, interactive video streaming and transitional recording devices.
Under the direction of Video Conferencing Team Lead, maintain sufficient documentation for internal and external video systems used by the Department. The documentation includes Video Conferencing Team process documentation, troubleshooting documentation, technical documentation, and end user documentation.
Provides and maintains a high quality of customer and user support, assistance, and service. Responds to customers in a timely manner, troubleshoot, repair, provide answers to queries and requests submitted by internal users and external customers through the phone, email, web feedback, or the division’s Helpdesk Ticketing System. Provides solutions to user’s needs to maintain a productive use of the computer and network systems.
Other duties as assigned.
Required Knowledge, Skills, and Abilities:
Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of monitoring processes and/or working with ticketing software; knowledge of computer data bases; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to plan, organize and prioritize work assignments; ability to work independently; ability to maintain a high degree of accuracy and close attention to detail; knowledge of the principles, practices and techniques of software configuration and release management; knowledge of software architecture, analysis, design, coding and testing; knowledge of computer programming languages; ability to write, code, test and debug computer programs; communicate technical data processing information effectively.
Preferred Qualifications:
High School Diploma or equivalent; AND
One (1) year of technical experience with video conferencing systems; audio/video support; OR
Two (2) years of professional experience in an Information Technology related role to include process documentation; troubleshooting; technical support.
Must have a valid driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.
Where You Will Work:
Tallahassee, FL
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions (for more information, please click www.myfrs.com )
Flexible Spending Accounts
Tuition waivers
And more!
For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Nearest Major Market:Tallahassee