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As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Managers help deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.

• Responsible for overall day-to-day operations and ensure inbound and outbound processes are running smoothly and effectively.

• Assess resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met.

• Support the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams.

• Ensure that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication.

• Coordinate and oversee relationships with any third-party vendors who perform DBD destruction as necessary ensuring all DBDs leaving premises do not contain customer information and are destroyed.

• Comply with established methodologies and approaches to ensure delivery and execution of contracts and purchase orders.

• Process price and procurement requests requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements.

• Provide thought leadership on established methodologies and monitor outcome.

• Serve as subject matter expert and model compliance to junior team members.

• Conduct or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage , rack moving, heavy-equipment usage, lifting, ladder/rolling stair use).

• Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.

• Embody our culture and values .

Qualifications

Required Qualifications

• High School Diploma

• Experience managing/supervising/leading a team.

• 3+ year(s) experience warehouse/supply chain in inventory management, retail, warehouse management, logistics, or a related field.

• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

• Fluent in English and Portuguese.

• Able to work on site 100% of the time.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .