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Employment Type:

Full time

Shift:

Day Shift

Description:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

·To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:

The patient navigator role was developed to support the organization's increasing commitment to value-based and patient-centered health care. The patient navigators assist patients in navigating the health care system to address health maintenance needs and coordinate care throughout St. Joseph's Clinically Integrated Network (CIN). They encourage preventive care and chronic care management, keep patient charts up-to-date, and foster strong patient-provider relationships. The patient navigators facilitate necessary follow-up appointments, preventive screenings, lab work, and medical imaging procedures, and coordinate with primary care staff to increase patient adherence to their established medical plan. Their work is data-driven and utilizes a population health approach to identify and assist patients on all parts of the health care continuum.

DUTIES/RESPONSIBILITIES:

• Proactively identifies patients with health maintenance or chronic care management needs.

• Leads patient outreach to ensure health maintenance compliance, especially on preventive services such as annual wellness visits, breast cancer screening, colorectal cancer screening, depression screening, hypertension, and diabetes follow-ups.

• Support primary care pre-visit planning and quality reporting.

• Supports Quality Incentive programs to increase Medicare star rating scores and compliance.

• Supports Clinical Coding Documentation to close gaps in care among target populations.

• Appropriately refers patients to health coach, social work, health home or other staff, as needed.

• Acts as a point of contact for patients and families to facilitates access to primary care and preventive services.

• Other assigned responsibilities as the role develops.

• Reports to System Population Health Performance manager and works in collaboration with primary care teams.

EXPERIENCE/QUALIFICATIONS:

• Bachelor’s degree in a health-related field and work history in a health care setting.

• Relevant experience in health care, population health, care management, or related support role.

• Excellent verbal/written communication, interpersonal, problem-solving, and critical thinking skills.

• Proficiency in Microsoft Office (Excel, Access, Word).

• Ability to work autonomously and adjust to changing needs as the role develops.

Pay Range dependent on experience and location

$19.20-$27.85

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran