Job Information
Raldex Hospitality Front Desk Agent in Summerville, South Carolina
Responsibilities
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary Responsibilities include: Checking guests in/out of the hotel, making and modifying reservations, concierge duties, ensuring the reception/lobby area is well presented and maintained cleanliness, answering all calls, responding to emails and reviews, monitoring room inventory
Greet and welcome all guests that enters or leaves our lobby area
Handles all guest requests in a efficient, courteous, and timely manner
Maintain a knowledge about IHG hotels, the avid brand, IHG One Rewards program
Maintain a knowledge of nearby restaurants, shopping, transportation, entertainment
Establish and maintain good communication and team work with fellow associates and department heads
Have a knowledge and assist in emergency procedures as required
Fully comprehend and complete all training for IHG Merlin, OPERA PMS, KIPSU, QUORE, CLC LODGING, IHG CONCERTO
Handle Check-ins and Check-outs in a friendly, efficient, and courteous manner
Perform other duties as assigned which may include but is not limited to the following: helping coworkers and other departments as needed, keeping a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Qualifications
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in high pressure situations
Must be able to handle problems in the workplace including anticipating, preventing, and identifying and solving problems necessary
Must be effective at listening, understanding, and clarifying the issues raised by coworkers and guests
Must be able to work with and understand financial information and data and basic arithmetic functions
An operational knowledge of Microsoft Office. (OPERA PMS, IHG MERLIN, IHG CONCERTO is not required but preferred.
Must be willing and have the ability to work weekends and holidays
Must be willing to stand for long periods of time and work 8-10 hours per shift
Benefits
Pay: $14.00 per hour
Expected hours 24-32 hours per week
Discounted dental and vision
Employee Discount
Personal Time Off (only if you maintain 32+ hours per week)