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Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than four hundred types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience: Bachelor's degree in Information Science or Technology and four (4) years' experience in IT technical service delivery. Microsoft Office Suite skills, standard industry business support tools, service management tools, and system monitoring tools Lottery/Gaming experience a plus Knowledge, Skills, and Abilities: Management skills to effectively supervise a team of 10-12 employees in a 24x7x365 operating environment as required Ability to interact and conduct business with internal stakeholders, managers, senior staff, vendors, industry auditors, and remote support teams Understanding of Customer Relationship Management (CRM) and the ability to interact in a direct customer setting as required Understanding of small to mid-sized data center operations functions, including processes, policies, and procedures Understanding of computer networks (LAN, WAN, and computer networking) Ability to create, update, and govern standard computer operations documentation Ability to provide critical thinking and lead staff in unexpected high-pressure situations Understanding of contracts and associated service level agreements Duties and Responsibilities: Provide day-to-day management and team leadership of staff members in a 7x24x365 operating environment. Including shift scheduling, mentoring, technical guidance, training, promotions, conducting annual performance reviews, managing employee conflict and disciplinary actions Foster and maintain empowered team leadership and managerial conduct with all employees, stakeholders, and direct reports. Interact with General Manager and Lottery Leadership to understand, plan, and deliver day-to-day service expectations in accordance with company and contractual requirements Interact with internal stakeholders, managers, and senior staff, vendors, industry auditors, and remote support teams as required by the business Develop project plans, maintain metrics, and interface with various engineering and operations groups, as well as the Lottery to achieve desired improvement goals Participate in project change control activities throughout the project lifecycle Interface with Lottery regarding software change requests, service incidents, reports, special requests, and normal business questions and concerns Work with GM to pro-actively seek ways to improve Service Deliver Performance for the Business Plan, create, update, and govern all standard computer operations documentation Produce operations base audit materials as required (SOC/MUSL) and provide direct support during Auditor and Customer on-site visits Train staff members as required Assist with QA and UAT testing activities as required Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required Stat