Job Information
Oklahoma State University Computer Specialist I-III in Stillwater, Oklahoma
This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/3113883
Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.\ \ The computer specialist position is a part of the customer support team within the eProducts department. The customer support team strives to deliver an exceptional experience to all FPP/IFSTA internal and external customers and vendors.\ \ On this fast paced team, the specialist will deliver comprehensive, high quality support for various IFSTA/FPP products and services by telephone, email, and other online services.The successful specialist will need to demonstrate outstanding customer service skills as well as troubleshooting skills.The specialist must have a passion for solving problems, leveraging technology, and helping others.This position will provide the customer and the organization seamless support, from the point of order entry to order fulfillment, by analyzing the order and evaluating customer needs for any request related to IFSTA/FPP products.\ \ The specialist must:\ -maintain positive, professional relationships with team members, customers, distributors, and vendors\ -create and maintain electronic records of support requests\ -Use PCs to develop, distribute, and present technical and training information to groups of people in person and virtually.\ -liaise with other departments on projects and company initiatives as needed\ -assist in the pre-production testing of products and application upgrades and be responsible for assisting the department in the deployment of production ready products\ -process orders and invoice requests\ \ For additional information on this position, please see our job listings at: https://www.ifsta.org/about-us/careers/
To apply, go to <https://okstate.csod.com/ux/ats/careersite/8/home/requisition/17950?c=okstate&source=ojm>