Job Information
Oklahoma State University Administrative Support Specialist I - Senior Administrative Support Specialist in Stillwater, Oklahoma
This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/3110832
This position is responsible for maintaining high-quality front-line customer service for prospective students and their families, faculty, staff, and other guests who visit or contact the Office of Undergraduate Admissions. Demonstrate initiative to ensure customers are always served quickly and accurately.\ Ensure exceptional customer service is provided to walk-in traffic, email inquiries, and in-bound phone calls. Provide accurate information and interpretive advice regarding policies/procedures for admission, new student orientation, residential life, and scholarships/financial aid.\ Keep up to date with general information about OSU and operational details (tours, events, document processing) of the Office of Undergraduate Admissions. Collect, organize and prepare data for the ACD phone line reports used to analyze phone traffic and staffing needs. Maintain front office training manual.\ Interpret information from the University\'s client relationship management system CRM (Slate) and effectively communicate, track, and maintain prospective student admission status information. Ability to utilize software and web-based applications to understand where students are at in the application process then communicate it effectively.\ Acts as a liaison between Admissions Office and other prospective student offices in the enrollment management division as well as the academic colleges in the scheduling of prospective tour appointments. Assist in researching information requests and topics for the department.\ Requires an excellent customer service attitude and an ability to work and participate in a team environment. Maintain confidentiality and sensitivity in handling student information. Provide assistance with daily tour coordination.
Monday - Friday, 40 hours per week ; will be required to work some Saturdays as needed to support recruitment programs.
To apply, go to <https://okstate.csod.com/ux/ats/careersite/8/home/requisition/17888?c=okstate&source=ojm>