Job Information
ASSOCIATED BANK Collections Representative I in STEVENS POINT, Wisconsin
JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Under the direction of the Collections Supervisor, collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure, and maintain department goals while delivering an exceptional customer experience during every interaction. Job Accountabilities * Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues. Plus, handle incoming calls from account holders or colleagues. * Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution. * Collect delinquent accounts at department and compliance standards. * Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk. * Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance, escrow inquiries, etc. * Assist in the training of new associates. Education High School or equivalent combination of education and experience Required Experience Less than 2 years Customer service, telemarketing, or office support Required Skills Bilingual in English/Spanish Preferred In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focusedColleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more. Personal banking, loan, investmentand insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B739C60CE1194B90