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Job Description Summary

The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment

• Must be able to work in a fast-paced environment.
• The majority of work takes place indoors.
• Must be able to tolerate extreme temperatures - i.e. kitchens, and freezers.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Frequent bending, kneeling, and reaching.
• Ability to stand during the entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week, including weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve-hour shifts are sometimes required.

Education and Experience

• Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.
• A high school diploma or general education degree (GED) is preferred.

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests promptly and professionally. Engage and interact with guests as appropriate. Respond to all guests' questions and requests.

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``` - Demonstrate complete knowledge of the food and beverage menu.

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``` - Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary. - Operate POS system and ensure food orders are verified and transmitted promptly. Adhere to all cash handling and credit card policies and procedures.

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``` - Periodically check in with tables to ensure guests' expectations are being met and exceeded. - Maintain proper condition and cleanliness of dining areas, stations, and servicing equipment. - Complete all closing duties and reports as assigned.

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``` - Adhere to established safety and sanitation guidelines. - Adhere to uniform and grooming standards.

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``` - Perform other duties or projects as requested by management.

Qualifications and Skills

• Attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Must be able to stand and exert fast-paced mobility for an entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates are required.
• Previous front-facing guest service experience is required.
• Must read, write, and speak the English language fluently.
• Experience with computerized cash registers preferred.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Dis bility Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity